intelamp
China
Reviews (5)
It is easy to use and meets my needs. Customer service representative Julie was especially patient and provided excellent service; so far, it is running well.
Developer reply ·
We’re glad BOGOS has been simple to work with and fits what you need. Julie will be happy to know her patience and care made the setup experience even better. Great to hear everything is running smoothly so far! From BOGOS team with love 💗
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
Developer reply ·
Thank you for the precise description. That gap, anonymous chats with undeliverable replies, is what we fixed. A new Inbox setting lets customers share their name and email before chatting, like the previous Inbox, so your replies can reach them after they leave. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler path for your store.
Fast Bundle is a fantastic app! The customer support is amazing, especially Sally. She was super fast, professional, and helped me out perfectly today. Highly recommend!
Customer support was very quick, patient, and professional; they helped me resolve the domain verification issue.
Developer reply ·
Really appreciate you highlighting the team's work on this. Getting domain verification handled quickly keeps everything on track, and we're happy the team could make it smooth for you. Thanks for trusting us to help you through it!
