Dookan
Czechia
Reviews (5)
Good service provided my professional and all my doubts has been clarified in a professional manner.
Awesome app. Super customer support from the team and very supportive. I would recommend this app to all the Shopify merchants looking to setup bundles.
For an eCommerce business, ease of Shopping is very important from a customer point of view and Mobile app is a solution to it. Vajro is a perfect solution for a Shopify Merchant like us, who focuses more on customer experience offering a Mobile App to Shop. Thanks to Vajro team for the solution and the excellent customer support. Cheers
App goes down erratically and causes issues with our inventory sync. If you are high SKU and high traffic store then even a 30 mins of app downtime can cause a havoc with inventory. Our store sync was down for more than 6 hours. In this day and age an essential service being down for 6 hours is a joke. Developer team is in Australia with no contact number listed or support allocated for customers in European time zones. No references for the company egnition or developers working at egnition found on LinkedIn, twitter or github. Makes us wonder if our store is in safe hands. Irresponsible? OR secretive? Stay away from the app if you are heavily reliant on store sync in (near) real time.
Developer reply ·
Thank you for your review and email communications on this subject. We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process. As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee. We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.
Flits is an awesome app. The Flits support team is very helpful and supportive. I would recommend it to the people who are looking to give there customers a ease of managing customer data like past orders, wishlist and saved addresses.
Developer reply ·
Thank you so much for your review - we're so happy that you're loving the app and the support team was able to help!
