Charmed Creations LLC

CAUTION! I just noticed my Etsy channel was disconnected, for the second time. Last time, I thought maybe it was something I did. This time, I know it wasn't me. Inventory counts are now screwed up, again. Description sync is turned OFF but just discovered the app is still syncing my shopify descriptions, overriding my app settings. There is particular wording that would cause account suspensions on third party sites so this one is HUGE! There is no live help anymore, everything switched to AI support. I am in the middle of a critical crisis and nothing I can do except disconnect the app which will result in even more work if I do. Very upsetting to not for one, get any notification that my channel was disconnected (hope to learn the cause soon) and who knows how long the descriptions have been syncing as well. Could be any minute now that my third party sites I've built up over the last 18 years will be suspended FOREVER and there is zero support at LitCommerce and I'm not at fault. Very upset! I'm changing my 5 star rating to only 1 because of these issues which have both happened twice now! I've been using LitCommerce since October 2025.

HIGHLY RECOMMEND! I've been using this app for about a year and don't think I can live without it! I have a product line that sells out very fast and customers line up for it....the restock notification is so helpful and the email send to the customer immediately after I restock which is so helpful. I really love this app and my customers do too. Update 5/14/26, still loving the app! Customer support is superhelpful and the app has been running smoothly for many years!

So far so good. Customer service is quick to reply and help me to learn how to use the app. I needed help with the layout of options and was quickly shown how to do this. I'm excited to publish the bundles to my website very soon. They look great!

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

UPDATE: 3/17/2024 I've been using this app since 2020, not sure why its showing differently. Anyway, yesterday I had a small issue that required me to contact support yesterday. While that got resolved, I asked if they would look at my settings to see if there is anything they recommend. They noticed my email to remind customers that their discount code for leaving a review was turned off. I spent the time to design the email and turned it on and immediately got email after email (copies of the emails customers received) and the same problem I posted about 4 years ago persists!) Each review a customer leaves ( I had my emails set to show up to 6 products per order) and if they leave a review for all 6 products, they receive SIX different emails thanking them. AND another SIX emails reminding them that each of the discount codes will be expiring. Irresponsible email marketing for sure. Knowing this, I have only one option, to limit the customer to only one review so that Judge.me stops SPAMMING my customers. So frustrated. Outsourced customer service suggested I get a different app. While I love this app for many reasons, I can't overcome this issue which is HUGE! ------------------------------------------------------------------------- Update: My customers are being spammed by Judge.me My review requests are set up to allow customers to leave multiple reviews for in their order (in my best interest as the seller because I can get several different product reviews from one customers order. Obviously) Today, Judge.me sent three different discount codes to the same customer. One for EVERY review they left...instead of one email with one discount code, the customer got bombarded with several emails and several different codes (NOT GOOD FOR ME!) I contacted customer service to see what I did wrong. They said they don't currently have a way to stop this from happening but I can suggest it by sending an email to https://judgeme.featureupvote.com/ this should be done automatically by customer service when a customer encounters an issue. We all know how limited our time is. I've lowered my review from 5 stars down to 1 because of this issue. The app seems to be working perfectly in all other ways but this a huge issue SPAMMING customers is a sure way to leave a bad impression! I'll adjust my star review when this issue is fixed. My only other option is to limit customers to one review per order. This customer left three reviews for their order so we can clearly see, we want the customer to be able to leave reviews for multiple items in their order, just don't want them to be spammed. One discount code per order is perfectly acceptable and likely expected by the customer to receive a single reward in this case as well. ________________________________________________________________________________ ORIGINAL REVIEW: I'm super happy I switched from another app, I should have done it sooner! The integration was really easy and the questions I did have were answered very quickly. Customers are already responding to the review requests. Today I set up the rewards portion and know that I'll be getting even more engagement because of that. Very happy so far!