Knickey

We've been a Loop customer for over 2 years now, having switched from a very basic returns software. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. The upsell feature in the returns portal is also a great add. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive.

We have a high SKU count business and we were looking for a more automated solution to generate barcodes for new products. The Barcode Man app was the only product we researched that could do this fairly easily, and affordably. We had some questions through the process and Will provded quick support, with videos to illustrate exactly how to execute. We provided some feedback that they were generating codes that started with 0 (which our warehouse does not accept), and they pushed out a fix within a day. Definitely recommend using this app to simplify your barcode creation process, even if you don't intend to use the print feature to stick a physical label on items.

The app has provided valuable visibility into shipping delays and issues that we never had before, allowing us to be proactive with our customers and resolve problems quickly. Customers have really appreciated this and this feels like an essential tool now in delivering our premier customer experience. The Wonderment team is also very responsive and has quickly helped answer any questions and troubleshoot any issues. Would recommend!

Flavorcloud has been a great solution for our company to offer DDP shipping. The checkout experience is seamless for customers, and it is easy to expand our shipping options to additional countries. We did have a couple of technical challenges with printing out of the gate, but the FC team is incredibly responsive and works quickly to solve any issues and answer any customer-related questions. In the few months we have been using the app, they have also made some tracking updates that have greatly improved the customer experience. Very happy!

We've been using Edit order for about 4 months and have only great things to say about both the app and their customer support. Edit Order has been instrumental in helping us resolve operational challenges we were facing with various types of orders. Being able to edit and re-save has been unbelievably helpful. We did experience a couple of small issues with the app, and Edit Orders team was responsive to fix them in a timely manner. In one case, (some incorrect taxation on our non-taxable items), Edit Order reviewed and pushed out a change to resolve this issue. Too often apps say they'll get around to a fix but it takes ages to see it happen. In the second case, Edit Order lobbied another company on our behalf to resolve a discrepancy with how they were handling the data. All in all, extremely impressed by their customer support - thank you Josh, Andrew & Tu!