Slofoodgroup
United States
Reviews (3)
Alex was prompt and helpful in resolving some minor issues I was having. An app that still has human interaction is hard to find anymore and this app does. For me, that is five stars. Thanks Alex
Developer reply ·
Thank you so much for the five stars! We couldn’t agree more - while technology is great, nothing beats a real human connection when you need a hand. We’re so glad Alex was able to provide that prompt and helpful support to get those minor issues sorted out. We’ll be sure to share your kind words with him. Thanks for being part of our community!
The most buggy sales channel you can imagine. Items continually get rejected for many various incorrect reasons. Contacting FB support does nothing beside adds additional layers of frustration with no real help. Support has zero common sense. As soon as an issue gets corrected the same item get rejected several days or hours later... It amazing how wonderful these channels are about collecting data and integrating into your checkout seamlessly but the actual real user experience for those using the channel, is a joke. All development energy was solely put into integrating into processing transactions so facebook can collect a fee and no energy was put into these automated product checks that cannot understand the actual meaning of words used in a sentence.
Developer reply ·
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.
Developer reply ·
Hi there SloFood group! It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure. Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information. I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions. I've escalated this to ensure you get some answers here.
