WILKINSON TECH SOLUTIONS
Hong Kong SAR
Reviews (3)
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly. Have been around with Pagefly for over a year and I am fed up with all of these problems.
Developer reply ·
I’d like to send you a sincere apology for the unexpected experience you had with our app and support. At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team. I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. Have a nice day! PageFly | Kate - Customer Success Manager
App feature itself theoretically meet my needs, but in practical it erased part of my blog post featured images and the team asked me to spend extra time to fix the problem with Shopify. At the end I get a live site (with continuous ad spending) with holes and holes of blank images. Point 1) If I have that extra time to spend, why wouldn't I do SEO myself? Is it sensible? Point 2) If your site is live one (not under development/ password locked), do not use this app as it may damage your files all in a sudden. Nightmare level.
Developer reply ·
Hi there, We are sorry for the inconvenience you have encountered. We totally can relate to your frustration. We would love to clarify that the app did send the API request of adding Alt tag to Shopify, but it seemed that Shopify system worked in some way that led to this unexpected experience. We did contact Shopify about this and still working on it right now to make sure this never happens again. And thank you so much for your collaboration via Livechat channel, we understood your concern and helped you fixed some issues of snippet and HTML Tag. Please check our follow-up email about this in your inbox, we're waiting for your reply.
Excellent support team as always. We, as an agency, got 30+ clients using Langify. All of them are very happy.
