Cooper Chess
United Kingdom
Reviews (2)
I have been using this app for a year and contacted their customer service more than 10 times in this period. Always they have sorted out the issue. Also most importantly they sort the issues out even the weekend and anytime during the day with the shortest time they can do. There is no delay, no excuse. They are really helpful and know what they do.
Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.
Developer reply ·
Hi there, I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us. We take your feedback seriously and continuously work on improving this. I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours. Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can. If there is anything else you need at all, please do not hesitate to reach us via live chat.
