Buff Chick Supplements
United States
Reviews (6)
We played around with several apps, and the ultimate decision to go with BOGOS was the customer service. It was immediate, it was helpful, and they were able to understand what we wanted for our customers have walked us through how to make the offers available and behave correctly. Naomi was extremely knowledgeable and reaffirmed we chose the right app.
Developer reply ·
Thank you for sharing such a thoughtful review! We’re so glad Naomi could understand your goals, guide you through the setup, and help make sure your offers worked the way you needed. It means a lot to know our support gave you confidence in choosing BOGOS. From BOGOS team with love 💗
We used SavedBy for about a year and loved them, but decided to try another app to see if we could consolidate a few things into one platform. After just two weeks, we came running back. The difference was obvious right away. SavedBy is faster, easier, and so much more reliable for us and our customers. Their team is seriously the best. Anytime we have a question, someone jumps in almost immediately to help, which makes such a difference when you’re running a small business. I never feel like I’m waiting around or chasing someone for answers. When we tried the other app, I found myself constantly checking to make sure claims were actually being paid out, which just added extra work instead of helping with the load. With SavedBy, I don’t even have to think about it, everything gets handled quickly, and our customers are happy. We won’t be leaving again. If you’re looking for a package protection partner that actually makes your life easier, SavedBy is it. WOW - WOW - WOW !!! The fact we still get to work together makes us all SO happy :) It means the world to us that not only we started working together and formed what we did, but that you hopped to another platform, to come right back to SavedBy. The fact you got to see the level of service provided as compared to others in the space just makes us so happy that the work we're doing and continue to do proved to be the best out there. Thank you SO MUCH!! - Will
We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives. Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.
Developer reply ·
We chose to ignore this customer's emails and pleas for help after providing them service for two years! If that makes zero sense and seems super unlikely it's because that is not what happened. After all, if you have a customer paying to use your app it's generally a good idea to respond to them and be helpful, right? When we saw the notification of their 1-Star review we were shocked and we reached out. We apologized first, then explained that we did not get the follow up messages they thought we had. After apologizing we turned our focus to addressing their issue. Internally we added redundancy to our incoming support email. 2 years before we had a similar issue with Support messages from Shopify. (see the other 1-start review) Once might have been a random glitch but twice was reason to set up a dedicated address with multiple email and Slack forwards to ensure no Shopify support messages are ever missed. Later we found the missing messages. They did not show up in the initial searches but they were apparently there the whole time. We shared this with the customer and apologized again. I optimistically thought BuffChick would accept our apology. They did not. Instead they insisted we were lying about not seeing their message. They believed (and continue to believe) that we did receive their message an did not reply, due to either incompetence, or some type of malice? I'm not sure. What I understood from their reply was that they believed because we had replied to one of their earlier messages (which we did) that we must have received all subsequent messages and were therefore lying. Later finding the message and letting them know was further confirmation to them that we were liars. 🤔 We've been offering support for this Shopify app and for GroovePacker (our stand alone pick & pack app) for over a decade and we've never felt that replying to our customers was "optional". It really bothers me that a technical issue caused us to loose a customer and I'm very sorry that some people have been lied to so much that they are more likely to believe a company/individual is trying to deceive them than that an email delivery could fail. In any case I wish BuffChick the best. We would always be happy to work with them again if they decided to give us another chance. I feel certain that the redundancy measures we've now put in place will ensure we receive every message.
So far every time we contact customer service for questions, the agents have been super helpful. Jade was the most recent agent who helped, she was able to look into a customers account and help us give them their points back. The help is always prompt, and easy to understand. Adding that each time we have reached out to customer service they have been extremely helpful in answering all of our questions. And it has been quick to get in touch with someone which is very helpful. Recently Shelby has been helping us out a bunch.
Developer reply ·
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Tapcart has been a game-changer for our business! Revenue? Up. Average order value? Up. But most importantly, our customers are loving the enhanced experience. The mobile app is sleek, intuitive, and keeps them coming back for more. Shoutout to Halle, our Tapcart rep, for the exceptional support and constant suggestions. Couldn't ask for a better partner in our growth journey!
Developer reply ·
Thanks so much for your fantastic review! We're thrilled to hear about your success and that you and your customers are loving the app. Big shoutout to Halle for being such a great support. Here's to continued growth!
Not only can you customize just about anything, but I continually have the most excellent customer service! They are quick to respond and have always found a solution for me! I've been very happy with this app.
Developer reply ·
Thanks for your generous review, Megan. We are delighted that you like our service and our app. Your feedback means a lot to us and we will do our best to deserve your trust. Please don't hesitate to contact us anytime if you need any more help. Felipe | PageFly Team
