Swaggerdad
United States
Reviews (4)
when you doing business with printful it feels like youre getting SCAM OR ROB. I try their subscription $24.99 for all these perks and come to find out you pay more then the "free plan" they don't even deserve a 1 star I don't know how shopify just do business with anyone that looks to deceive their customers !! NOT COOL!!!!!
Developer reply ·
Thank you for your feedback! 🙏 We’re sorry to hear about your experience - this is not the level of service we aim to provide. We’d like to clarify that we do not engage in any misleading or fraudulent practices. Our team has reviewed your case, reached out with a detailed breakdown of the order and situation, and has issued a one-time courtesy refund. We appreciate you sharing your concerns and remain committed to supporting our merchants and their businesses ✨🧡
this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star
Developer reply ·
Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives. To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right
So far so good, i'm loving the customer service Zendrop has.. great job. and thank you for all the help..
Developer reply ·
Thank you for your kind words! We're so glad to hear you're enjoying the customer service and that it’s been helpful to you. We appreciate your feedback and look forward to continuing to support you!
I love it,Marly the product Manager did a great job explaining all the features on the app that I upgrade my plan from free to pay. thank you.. Thank you so much for your 5-star review! We are glad our app and development team can accommodate your needs and requirements. If you need any further assistance, please let us know. We are always ready for you! Best regards!
