NinjaPOD: DTF Print on Demand
by Printing & Blanks Dropshipping
View in Shopify App Store ↗Reviews (75)
had multiple bad experiences. Design studio does not transfer to whats actually printed. had multiple issues with size. product never came out how it was displayed in design studio. they will change the printed design without telling you. inventory is an issue and you are expected to do inventory yourself. Do NOT use Ninja POD for anything unless you dont care about your company.
Things happen and mistakes are made. What really tells you who you are dealing with is how a company responds when something does not go perfectly — and Ninja Print on Demand, especially Victoria Caceres, went above and beyond to make everything right. I had some quality-control issues with a sample order, and from the moment Victoria became involved, the level of communication, accountability, and personal attention was outstanding. She took the time to understand every concern, worked through each issue with me, and made sure nothing was rushed or overlooked. What impressed me most was that Victoria did not simply fix the problems that originated on their end. She also caught design and artwork issues that were actually my own mistakes — things I had overlooked myself — and brought them to my attention before they went back into production. She helped me correct artwork, sizing, placement, resolution, and print-readiness, reviewed proofs with me, offered her professional input, and made sure everything was right before moving forward. The communication was incredible. Over the course of just a couple of days, we exchanged dozens of emails while working through every detail. Victoria was consistently prompt, patient, professional, and genuinely helpful. I never felt like I was being brushed off or handed a generic customer-service response. There was an open line of communication the entire time, and it was obvious that she genuinely cared about getting the final product right. That kind of service is becoming increasingly difficult to find. Any company can look good when everything goes perfectly. What impressed me about Ninja POD was their willingness to acknowledge when something was a little off, take responsibility for it, and then go the extra mile to make sure it was corrected properly. There is no question that if Ninja POD continues to treat its customers with this level of importance, and if they keep people like Victoria on their team, they will no doubt become the leader in the POD industry. Victoria completely changed my experience with the company. What began as a frustrating situation ended with me feeling confident enough to continue working with Ninja because of the way I was treated. I cannot recommend Ninja Print on Demand highly enough for their willingness to stand behind their work and make things right, and I especially want to recognize Victoria for the exceptional level of service she provided. She is an incredible asset to the company. Thank you, Victoria, for everything you did to help get this back on track. It truly did not go unnoticed. You have solidified Deepwater Crew Co. as a customer for a long time to come.
Developer reply ·
Thank you so much for your kind review and giving us the chance to make it right!
NinjaPOD has made it much easier to add custom products to our Shopify store without having to worry about inventory or fulfillment. The setup is straightforward, and the Product Studio is simple to use when creating designs and mockups. I also like the variety of apparel, bags, hats, and other products available, which gives us plenty of options to test new designs. The order and fulfillment process is convenient since NinjaPOD handles the printing, packing, and shipping directly to customers. Overall, it’s a solid print-on-demand solution for Shopify merchants who want to expand their product catalog without adding a lot of operational complexity.
NinjaPOD has been a really convenient solution for adding print-on-demand products to our Shopify store. The product selection is great, and the process of creating and publishing products is straightforward without adding unnecessary complexity. I also appreciate the print quality and the overall ease of managing orders.
Awesome app. We've only got one shirt so far, a branded one for customers to get as a thank you with big orders or reviews, but it's been smooth as heck. No complaints from us and we've even got some 5 stars on the shirt itself.
The new app is great; I had a few questions, and the service was wonderful! Quick answers to my DUMB questions. Very happy!
I had quite the ordeal with connecting my bank to Ninja. However, Justyn in support was able to figure out my error in entering the information; thereby eliminating days of frustration and some tears on my part. Stellar work Justyn
I was able to get help when I needed it by chatting with Justyn, it was quick and easy
The remove background tool works the best in my experience. The printing is high quality and have had no returns due to bad images so far. Customer service has been great and understands the fickle nature of some customers and will go out of their way to help newbies in the space.
Justyn was AMAZING!! I lost my artwork and he was able to retrieve it from Ninja Printhouse! He went above and beyond! The customer service is excellent!!
**Update as of 6/17/26*** We have had a significant uptick in our store volume and NPOD has done amazing. I have to give a shout out to Justyn and the Customer Service team for handling any individual issues that come up so quickly and helpfully, and Omar and the reprint team for getting any 'oopsies' fixed and out the door quickly. Thanks everyone, you are a huge part of our success! Have to give a shout out to Justyne and the NinjaPOD customer service team. They have been extremely helpful at teaching us the 'ropes' of POD. They are extremely responsive and help explain the 'why' behind answers and actions. We have been very impressed!
Developer reply ·
Thank you so much for your review, this means a lot to us!
Justyn was very helpful and went out of his way to help me give my customers the best experience possible. Thankful for Ninja!
Developer reply ·
Thank you so much for your kind review! This means a lot to us!
can edit things after they have been posted. theres no way to save it? its glitchy
Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.
Developer reply ·
Thank you for your feedback! We are working to improve our app and updates are coming soon!
Justyn from Ninja POD, helped us out a great deal, one of our customers ordered the incorrect size on a shiurt and also input the incorrect address. Justyn took care of it within minutes after talking, corrected the size and the address. Cant say enough about this kind of customer service.
Developer reply ·
Thank you so much for your kind review! This means a lot to us!
I’m deleting this app from my store. I paid for an order, waited three weeks, and then they cancelled my order without any notice or communication. That is unacceptable, especially when you’re running a business and depending on orders to be fulfilled on time. If there was an issue, I should have been contacted before the order was cancelled. The lack of communication caused delays and made the whole experience frustrating. I would not recommend using this app if you need reliable fulfillment and proper customer support.
Developer reply ·
I apologize for your negative experience using Ninja POD. The most recent order we have for you was canceled due to a lack of response to an issue we had with you order. Since we did not get a response for nearly 2 weeks, we were forced to cancel the order since we could not proceed.
Just started using them. Great experience so far.
Developer reply ·
Thank you so much for your kind review! This means a lot to us!
First day on Ninja! It's great. Real customer service! Better than the other provider I was using. Ninja knows what their doing. I will be using them from now on! Thanks Ninja!
Developer reply ·
Thank you so much for your kind review! This means a lot to us!
Just downloaded this app after using Printify an Printful for years. Some things I like: It's Super easy to publish to your Shopify Store. One Button! Each Step is very user friendly, and I was able to set it up quickly. The catalogue is huge! Lots coming soon too. It has options to view the product on Shopify, unpublish, edit, save as template, duplicate and archive, all on the same page as the product editing page. Instead of separate pages. They also tell you up front what the inventory looks like, as opposed to red text after you've published a product. Things I DON'T love, that could use some updates: Editing the Profit margins is very complicated to locate. You have to select all the products and click a small "bulk edit" button. It caused some Minor Frustration. I'm not finding an option to edit colors separately. You also have to select the colors before proceeding to the edit page (you can add or subtract more later) You're only allowed 6 colors (It Makes sense in a way, but I like being able to offer all colors with specific designs for lights and darks under one product listing). The Pre-listed description of products, doesn't list enough detail, or add any ad language. I have to go in and edit each description to add details and sales language. Whereas, the others already have something loaded that I can make minor edits to. I'm not seeing any AOP products, or items you can edit multiple sides. It looks like mostly traditional logo placements. Lastly, I had to give it 4 stars for the over-use of AI. The actors in the ads are AI, and a lot of the shop function is also AI powered. As a store that is catering to artists, it's a bit in poor taste not to hire them for their marketing. I am disappointed in that aspect of this company. Overall, I'm going to see how a few items do, and order some samples. The prices honestly seem pretty comparable to Printify, but they do have some less expensive options of products that are spendy otherwise.
Developer reply ·
Thank you so much for your honest feedback. It's very helpful to hear what you love and what could use some work. We have some big features on the horizon and we hope you'll love what is coming soon!
I have been needing shirts completed for a school event and Justyne has been helping me with very question I have. She is polite, knowledgeable and always willing to help. I definitely recommend NinjaPod to anyone needing POD!
Developer reply ·
Thank you so much for your review!
Great experience with all orders! Had to reach out to CS for a question and Justyn was very quick and knowledgable with her response!
Developer reply ·
Thank you so much for your review!
Top notch customer support every time.
Developer reply ·
Thank you so much! We're happy to help!
Customer service experience has always been great! Thanks to Justyn for all your help
Been using NinjaPOD for our taekwondo school for a few months now. This app/company has made our t-shirt, sweatshirt, and jacket orders so easy. We used to do pre-orders before and now all we have to do is design the garment and that's it! We've tried a few different POD services but nobody had the great quality that Ninja offers. Truly appreciate this business!
Developer reply ·
Thank you so much for your kind review!
Big thank you to JUSTYNE!!! She is seriously the best helper on a chat I've had in a long time. Best advice and links to things I might have questions with in the future and future advice she could think of in situations she has come across that could help me. I so appreciate her. Never let her go! Give her a raise if anything....NOT JOKING ON THAT COMMENT she deserves it.
The best!
Developer reply ·
Thank you for your rating!
I am brand new to this, and something very important but very basic I hadn't learned yet. However - Justyne explained it to me and provided me with an introductory guide, for which I am grateful.
After more than 5 years of working with POD suppliers that only print designs using mainly DTG, losing so much money buying poorly printed samples, I finally had enough and decided to find a POD supplier that does DTF printing. DTG just doesn't work well with dark colors and most of my customers want dark colors. I was so happy to find Ninja POD and was super excited to see that they are strictly DTF, but I've worked with companies in the past with faded DTF images, so I ordered samples to test Ninja POD to see if their designs would come out as bright as they stated in their advertisement. I just received my sample of products with various designs and colors on different articles of apparel from Ninja POD and true to their claim, their images were super bright, and I am so excited to begin this new partnership with them. I will be rebuilding my entire Shopify store apparel all with Ninja POD products. I know it'll will be a lot of work, but it's worth it to know that I will be able to trust that every design in my store will have bright vivid images on the apparel I sell regardless of the color. Thank you so much for sticking with DTF. It's the best!!!
Developer reply ·
Thank you so much for your kind review! We love DTF here at Ninja!
They are always happy to help when it comes to any issue. They go above and beyond so my business can run effortlessly!
I'm new to POD and had a hiccup with an order. Justyne and NinjaPOD helped figure it out and got the order back on track! thank you! So far I'm pleased as punch.
this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star
Developer reply ·
Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives. To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right
I have had a excellent experience so far with Ninja POD. Customer service on some questions I had have been great. Geraldine was very professional and answered all my questions.
I absolutely love this platform, it has helped me grow my small business a lot.
Developer reply ·
Thank you so much for your kind review!
Justyne helped me with an issue i had, was a self inflicted issue ha, but was fast, prompt, and polite, when i was the cause of my own issue.
Developer reply ·
Thanks so much for your feedback!
I've had very good tech support from Ninja POD. I'm not a big fan of email-based support, but the techs get back to me quickly and resolve my issues. I really struggled with the Ninja POD app when I first started out. There is definitely a series of steps that need to be taken and the order that they're taken is important. Be aware that there is a learning curve and you may have to learn a couple of things the hard way. The app does have its quirks. For me, the product syncing is the most finicky and will often double my mockups. This requires manually deleting the extras which doesn't take that long, but is a little irritating. I've generated a wish list for the Ninja POD team and hope they can make some changes to the app to work a bit better for me and reduce my workload. The biggest issue is editing and resyncing every single product in a collection of 140+ t-shirts when there is a color variant correction, for instance. That is the challenge I'm facing now. My advice is to make absolutely sure your color variants are correctly displaying prior to creating a lot of products or you are in for a tremendous amount of work. I would also highly recommend that you provide artwork instructions to the design team when you first upload your artwork. Don't count on the team to position your artwork "correctly" and don't wait to add the instructions. If you have to add the artwork instructions later you could be in for a lot of work since the instructions have to be added to each product and not to a collection. Another issue is the way the app adds color variants. If you want the colors in order like you would see on the shelf of a typical department store, you have to add the colors to your product one by one. Entering in 5 at a time in bulk like the app allows will add them in random order and if you have 12 color variants you will have to rearrange them all (and all the mockups) once you publish your product. That is a pain in the butt done once, but if you ever have to resync your product - and you will - you have to rearrange them all again. The last thing on my wish list that I can remember concerns the templates. These should be huge time-savers, but a template does not maintain the color variant order of the product you're making the template from. So, it really does you no good since you're back to having to rearrange all the variants in the shop. I wouldn't let any of these issues keep you from using Ninja POD and the app. Creating this app and integrating Ninja POD with Shopify was super tough and the app works well once you learn its limitations and what you need to do. This is a good company and the Ninja POD team is very receptive to customer concerns.
Starting a new journey vending on ninjapod can be scary, but the help from Geraldine; who answered all my questions a considered my apprehension and fears made going on the Ninjapod venture a sure thing!
I have just started a website on Shopify, with Ninja Print on Demand being the company chosen for our printing needs. I have had to contact representatives from Ninja Print on Demand and Shopify, and I will happily say, that all of them have been absolutely OUTSTANDING. The patience and professionalism is beyond excellent. They took the time to reply thoroughly to all of my questions, and I definitely had a lot of them. Thank you very much for the representatives, who helped me to stop being frustrated with attempting to figure things out on my own. ALL OF MY QUESTIONS HAVE BEEN ANSWERED, and I have been able to move forward with my order and establishing my payment method. Again, thank you, and I sincerely look forward to doing business with you . OUTSTANDING/EXCELLENT SERVICE.
Developer reply ·
Thank you so much for this wonderful review. We're so glad to have you as a partner!
I was notified by ninja POD that they have recently began providing a system that tracks inventory within a connected Shopify store. The system was supposed to mark all products at 9999 until they reach 20 units and then it should state the actual quantity until sold out. Then they were to be marked sold out automatically by Ninja POD . This is an odd system, but better than nothing. So after I enabled tracking in the system all of the inventory numbers in my products and their variants were not marked 9999 or 1 through 20 or sold out. The numbers all varied in the thousands and hundreds of thousands. There were shirts that I had created that were stated as in stock in my Shopify store but when I looked in the NInja POD catalog were not even there anymore. I contacted support last week on three separate occasions and have not even received a response. The inventory tracking system does not work properly. I don't feel as though this organization has it all together. Very disappointed in both your app performance and customer service:-(
Developer reply ·
I'm so sorry this was your experience. We strive for excellent customer service and this is not what we would want for any of our partners to experience. I have sent you an email directly answering the questions you had and have addressed the issues with our service team. Please let me know if there is anything else we can do to assist you and we hope one day you will feel confident enough with us to update your review.
High Quality, on time production and delivery.
Developer reply ·
Thank you so much!
Justyne over at NinjaPOD helped me this morning with an address update for my customer. I would have to say Ninja is doing a great job for me! The print quality is amazing and speed is good even with with holiday! Impressed! Thanks! www.skullstees.com
Developer reply ·
Thank you so much for your review! We're happy to hear from you!
We’ve been using Ninja’s consumable products for quite some time, including DTF supplies that we also print in-house, and their products have consistently been phenomenal — from DTF transfers to patches. Because of that positive experience, we decided to transition part of our operation to Ninja’s Print-on-Demand service to reduce internal workload and expand our product offerings without the burden of warehousing large amounts of inventory. We recently rebranded and are currently soft-launching our new brand using Ninja POD. Overall, the print quality has been solid. Occasionally, we’ve seen minor issues such as crooked or slightly misaligned design placements. To Ninja’s credit, every issue that didn’t pass our strict quality control was reprinted promptly and without pushback. That said, communication is where things could improve. While corrected products do arrive a few days later, there is often little to no correspondence when an issue is reported. As a POD provider, Ninja isn’t just a vendor — they’re a business partner — and even a short acknowledgment or update would go a long way. The app functions reasonably well, especially considering Ninja is newer to the POD space, and improvements do seem to be ongoing. However, there are some areas that need attention. Mockups, in particular, are a challenge. On several hoodies, the design editor places artwork too high, overlapping the hood, which forces you to compress the artwork height and distort the aspect ratio — even though 11” x 16” prints are stated as supported. Some products are missing proper placement boxes altogether, including pocket placements, or have placement boxes positioned outside the actual garment. Sleeve mockups look especially rough and resemble animated mannequin renders rather than realistic apparel. More lifestyle mockup choices would also be nice. Especially for back prints. The ability to remove/hide the default branding tags and/or replace with custom tags in the mockups would be great. Additional app issues include the inability to fully delete products from the system — deleted product names remain reserved, which makes reusing names difficult later. A bulk edit or bulk delete feature is also badly needed. Deleting products one by one, especially when the app returns you to the first page each time, is inefficient and frustrating. Looking forward, there are several features that would significantly elevate the platform. It would be great to see more transfer options available in POD, such as glitter, puff, foil, and glow-in-the-dark. Patch hats or embroidered hat options would also be a welcome addition, as DTF is not ideal for headwear. Expanding beyond apparel into items like drinkware, candles, or other lifestyle products would help brands offer more variety. One of the most exciting potential improvements would be enhanced branding options — custom packaging, thank-you cards, or even small inserts like stickers or keychains. Since Ninja already does UV DTF extremely well, this feels like a natural next step to help brands create a more personalized unboxing experience rather than just a folded shirt in a poly bag. Customer service does appear to be improving, and the introduction of a chat feature is a positive step, though email response times could still be faster. They are also developing an inventory feature, which currently feels a bit rough around the edges, but given that this is peak season, some growing pains are understandable. Overall, when compared to other POD companies, choosing Ninja still feels like a smart decision. They are clearly on the right path, and we appreciate the effort they’re putting into improving the platform. We’re hopeful for a long, prosperous partnership as we grow together — and we fully expect to update this review to a 5-star rating once these improvements are realized.
Developer reply ·
Thank you so much taking the time to write this feedback. We are actively working on many of the features you mentioned and hope to have you update to a 5 Star review soon! Keep an eye out for our updates as we work to improve our app.
For a new POD supplier, they got a lot right. HUGE catalog, easy to add and integrate new products into the store, production and delivery efficiency. Suggestions: 1. Include measurements when adding new designs on to products. I'd like to know my front left chest logo is 3" vs 5" (actually happened). 2. When finalizing product for shopify, include collection list to add products to. 3. Include mockups initially. There's a few extra steps to get the propers mockups added. 4. There are some products that don't have the proper mechanics in place for natural mockups. This leads to not listing those products. Looking forward to seeing these changes made so I can up my star rating.
Developer reply ·
Thank you for your feedback. We are currently working on these issues and hope to release updates for these in the next couple week. Thank you for giving us a chance to address your concerns!
I'm rating this a 5 because they have been great! I do wish there was a "ruler" function available in the design builder to help with determining width of design and distance from the collar. Sort of have to guesstimate. The only other thing is, I wish there was at least two hours to adjust an order if needed. Other than that- I have no complaints so far!!
Developer reply ·
Thank you so much for your feedback. We are working on some updates and hope to continue to improve your experience with our app.
I've been using Ninja POD for nearly 7 months and I am very happy with their service and the quality of products they provide. They have many name brand clothing items to choose from which my customers love! I have consistent orders coming through Ninja and they always process them quickly. I've only had a couple issues and those have been taken care of without question with reprint requests. Their support staff is also easily accessible if I have a question or if a customer needs a quick address change, for example. I also use them for DTFs, patches, and stickers!
Developer reply ·
Thank you so much!
Ninja POD integrated easily with our Shopify store, has a great selection of merch, and I love the AI-assist on design, color swapping, and logo selection. Have already received items, worn and washed - this is exactly the solution we've been looking for, all in an easy-to-use platform.
There have only been a few issues with inventory. The descriptions are easy but once you add the size chart to the listing it doesnt allow you to easily type. You have to do one letter then go back etc. it's a weird glitch but an easy work around. It's easy to design in the program but I do wish we were able to do lower sleeve details. Would also love the addition of puff transfers as those are so fun. My customers have not had any complaints!
Developer reply ·
Thank you so much for the feedback. We are working on a fix for this!
Love this POD program runs smoothly, I sold over 200 items with no returns. I have tested the products, and they are very good too.
Developer reply ·
Thank you so much!!
I’ve been using Ninja for a few months and so far I love it! The shipping is fast, the quality of the shirts and prints are top tier, pricing could be a little more affordable but overall hands down an amazing app. Wouldn’t go with any other POD app.
Developer reply ·
Thank you so much!
Ninja POD has been a game changer for me! I make most of my sales in person at shows and carry inventory when Im on tour. With Ninja POD everyone who can't make it out to a show or who is in markets i dont get to can now grab anything they want and NinjaPOD has a high quality item shipped to their door in a few days! Highly recommend them if you need custom on demand clothing printed up! 5 stars
Developer reply ·
Thank you so much!
I have worked with a bunch of POD printers and NinjaPOD is by far the best for my company. We have been very happy with the service Jeffrey at Equestrians Anonymous at Jeffrey’s Horse and Hounds, 71 Main St, Unit 3, Carver, Mass 02330 508-465-0272 www.JeffreysHorseandHounds.com
Developer reply ·
Thank you so much!
Ninja has been a god send for our company. From ordering prints on line and pressing them ourselves to there print on demand for our store. Great quality, super fast shipping and if there is a problem a replacement is sent right away! Only thing I wish They had was embroidery so I didn’t have to go to other POD stores!
Developer reply ·
Thank you so much! We are working on adding more solutions to our app!
I've been with Ninja Transfers for several Years. They have unbeatable Customer Service. Then in 2025 I installed the POD App on my Shopify Store. I have had them multiple orders ranging from T-Shirt, Hoodies & Soft Shell Jackets. I would like for them to fill my Richardson 112 hat Orders, but the pricing is way too high at $18+ & Shipping. I have received an email stating they will be dropping the hat price to $14+, but I have not seen that happen & it's been 7+ business days. Overall I would give Ninja POD 4.5 Stars. Based on their fulfillment time, quality of transfers & customer service, but they need to work on their pricing. Who can sell a hat, make a decent profit, run ads to sell the hat, etc at $18+ and shipping 11/17. Updated Review. I'm happy to see POD Updated their Hat Pricing and I'm proud to be associated with a Stand Up Company. 5 Stars !!!
Developer reply ·
Thank you for your feedback! We are working on reducing the pricing of all of our hats, not just the Richardson 112 so it's taking some time to ensure all the pricing is approved across the board. Thank you for your patience while we adjust this.
Overall, the quality has been great. The product selection is really good with many of the brands I like to use. I’d love to see some of Ninja’s other lines added in the future (patches, embroidery, stickers, etc.)... would be complementary to my business needs! The app itself works fine, but could be better. Adding a more detailed reprint feature and the ability to delete/cancel an order (similar to Printify) would be extremely helpful, especially since I occasionally print and fulfill items myself. Overall, the experience has been very good and I’m excited to keep using the platform!
Developer reply ·
Thank you so much for your feedback! We are working on adding more features to our app, so please keep an eye out for future announcements!
Love this POD service. Great customer support. I had an issue with an order (my doing) and Josh was awesome assisting me with my concerns. Extremely polite and had my issue resolved fast.
Developer reply ·
Thank you so much! Always happy to help out!
Josh was very helpful with my order. Thank you
Developer reply ·
Thank you so much! We'll make sure Josh knows!
Absolutley the worst POD. Have to constantly reach out to ship stuff weeks later. what they promise and what that actually do is not even close.
Developer reply ·
I'm sorry you are experiencing issues with our app. Looking into your orders, you need to request fulfillment for us to receive the orders to fulfill. Please enable automatic fulfillment for your orders or request fulfillment manually to get the orders into our system.
Already fulfilled about 1000 orders - best print provider so far. Fast processing time, quality of printing outstanding. Thank you!
Developer reply ·
Thank you so much for your review! It means a lot to hear that you have been happy with our app and our improvements!
I’ve been quite happy with Ninja. Their variety and quality have been top notch. There are things lacking in the app such as auto population of size charts, and a better reprint procedure are in the works. They are young yet, but so far so good. They are working to make the app better, and I have been impressed with their customer service and quality. Thanks, Ninja! Keep on trucking!
Developer reply ·
Thank you so much! We're working hard on improvements and I'm sure you'll rate us 5 stars soon!
Been a Ninja Transfer customer for a while and was excited when they opened a POD option for Shopify. I've had many orders placed without issue and their DTF's cannot be beat. Easy to use design tool integrated into Shopify.
Developer reply ·
Thank you!
NINJA PRINT has been an amazing partner with my shopify store. There have been a couple hiccups on the way as we are very new to the shirt designing game. However NINJA print team is always right behind me and always ready to fix an issue. The customer service has been great and very prompt. Also, our customers are very satisfied with the products they receive. If we have a design flaw or something doesn't quite go as planned, the ninja team has always helped solve an issue, reprint without question and make sure; not just their customer, but my customer is happy with the finished product. I can't express the gratitude I have being given the opportunity to design shirts for our little store and have the people behind me to make it happen. Thank you Ninja Team!
Developer reply ·
Thank you so much for your review! We definitely do our best every day and hearing from happy customers like you makes the effort to improve our app really worth it!
I've been very satisfied so far with the print quality, product selection, and shipping speed! Customer service has been very good as well, and they have been pretty quick to respond and solve most issues. I've hit some snags with international orders, which is probably the only thing keeping me from giving them 5 stars, so I'll update once I can confirm those issues have been fixed.
Developer reply ·
Thank so you much for your review! We take all feedback seriously and we are working to improve our app so we can earn a 5 star review in the future!
Since we started using NinjaPOD our sales have grown significantly. Recent additions in the app ( templates and favorites) along with recently added items have made the one-offs much more accessible and handled that part of our business incredibly well. It's only been a few months, but it's obvious they take feedback seriously, as additions seem to happen frequently. Thank you for the partnership!
Developer reply ·
We’re so glad to hear NinjaPOD has made such a positive impact on your business! Your feedback means a lot to us, and we’re committed to continuing to deliver updates and improvements that make your workflow even smoother. Thank you for being such a great partner!
We love the app. We’re able to design, edit, and publish our merchandise right from the Ninja POD app. We love it!
Great quality. Fast shipping. The only issue I have sometimes is they take money out of my account instead of my Shopify account for some orders.
Developer reply ·
Thank you for your feedback. I apologize if you have experienced any confusion with payment. We changed how we process payment for order. Please read our update here - https://ninjaprintondemand.com/blogs/whats-new/how-payment-works
So far, I am enjoying the ease with which I can create designs for my t-shirt shop. I like the AI art tool. It has made it easy to create designs that I have envisioned in my mind. I am awaiting fulfillment of my first orders, so I cannot yet comment on the quality of the finished product. I will update my review once I see the quality!
** UPDATE ** 5 Star Review!! Ninja fixed the track inventory feature and it's now a global option in settings within Shopify!! Unfortunately, I still have to turn off "Continue to sell when out of stock". If you can make the import setting to have that turned off, that would be perfect. That way, if a color/size varitent goes out of stock, i am not updating manually. Hopefully that can just be in your next update! Thank you for hearing me(and others)! Super stoked to have you in the mix with NTrendSic Mystic !~). Still a 5 Star Review ! ** Original ** I love everything you have to offer, and I am looking forward to your evolution Ninja! However, as I am adding products, i have to manually select "Track Inventory", then turn off "Continue to sell when out of stock". I have to do this for every single variant/size/color to activate inventory for your products. It's kinda counter-intuitive; rather than export a CSV, manually edit, then upload, it would be ideal when syncing a product from Ninja, to Shopify, for "Track inventory - Do not sell when out of stock" is a default setting. Or at the very least, a section in the Settings tab to offer integration preferences. As a user, that would be an amazing update I would love to see! Other than that, its a well deserved 4 star rating for a newer service!
Developer reply ·
We recently added an update that allows you to turn on inventory tracking for everything created in our app! You can access this from the settings page of the Ninja POD app in Shopify and turn it on!
I have used this company outside of Shopify and was amazed at the quality of their product. I was real happy to see they had a Shopify store app. I just wish I could tie both accounts into one. But I ordered a practice shirt through the Shopify store, received my order and was equally amazed with their work, for an individual shirt order. Since I have not run into any issues, I have not had to deal with Customer Service, so I can not speak on that. If things continue, I will not have to deal with that aspect. Colors are rich and design comes out as I had it laid out. I recommend doing clean quality designs and not blurry. in any aspect. But I recommend this company highly. I really believe you will be really happy, with this company.
Developer reply ·
Thank you so much for your review! Your feedback means a lot to our team!
first 2 orders (out of 4 so not a ton) came with defects. as a new shop, and one that is required to reconcile our files every month, we are getting charges from them, with no invoices or receipts attached, or available through them or shopify, as shopify doesnt show anything being charged. if you care about your books, or confirming you are being charged the accurate amount, then I'd stay away. We are a non profit, making spirit wear for a school, and they've been horrible to work with
Developer reply ·
We appreciate the feedback and insight and have recently pushed updates to our app that allows for exporting order details to be able to accurately track spending and profits.
NinjaPOD has streamlined our eCommerce store. The set up is easy, and the product catalog is incredible. Upload your artwork on any product, set your profit margins, and click publish. The Ninjas handle the rest!