Murukali.com
Rwanda
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Reviews (9)
How to review an app while you are still on installation? I am not yet get the experience i will be back to provide the feedback after using it. thanks!
Great app! I really appreciate the smooth experience and the effective customer support. The team is responsive, helpful, and always ready to assist. Highly recommended!.
I am happy customer. sincerely speaking. love people committed with their work as I do. courage courage!
Nice and very useful app for keeping in touch with our customers
The frequency of the pop-ups has started slowing down, and ain't showing most of the orders placed within the time limits I set. The app is important for a store like mine, and I chose it because it allows me to access multiple features at once. However, please improve the Sales Pop-Up feature, as it's a key part of why I use your app.
Developer reply ·
Thank you very much for your feedback, and we're truly sorry to hear about your experience. We completely understand that you expected the Sales Pop to work smoothly, that's why our team is here to try our best to help you out. Our team did reach out to you earlier, but we totally understand if things have been a bit hectic on your end. If you have a moment, we’d really appreciate it if you could double-check your inbox for our previous email. Looking forward to hearing from you and assisting further!
It is good of course! I will enjoy the Christmas season in style. it''s my first time and I love it. It is easy to use. best on black friday, christmas and valentine day. i higly recommend to al online stores It is great, of course! I love it love it again
This is the second month I’m paying $25, and I still can’t get any customer support. Truly disappointing. Shame on you for leaving your users without help. I can’t wait to switch to another multivendor app. We understand how disappointing it is to pay for a service and not receive the level of support you expect. This is not the experience we want for our users, and we truly regret the inconvenience you’ve faced. That said, after reviewing your account, we can confirm that our team has responded to all of your queries. It’s possible that our replies may have been missed. We also shared a meeting scheduling link in the following support ticket to assist you further: https://webkul.uvdesk.com/en/customer/ticket/view/643891 We kindly request you to schedule a meeting at your convenience so we can help you through the resolution process promptly. We’re looking forward to assisting you and resolving this matter for you!! Team Webkul
I can't contact suport says my plan doesn't allow to contact support, and i want to move to the next plan of 20$ as say here, but while i click on upgrading my plan only find one option to pay 150$/M
Developer reply ·
Thank you for sharing your feedback with us. When upgrading from a free to a paid subscription, you will need to choose a plan that can hold the amount of active profiles currently in your account. In order to move up to the $20/month plan, you'll need to suppress active profiles, in order to be under the 500 profile limit that the $20/month plan provides. It's always a good idea to suppress profiles you're not emailing, as suppressed profiles do not count towards your active profile limit. We recommend taking a look at our help article here, which explains this process in detail: https://help.klaviyo.com/hc/en-us/articles/24263920096027
unexpected cost, it's too expensive! paid $59.98 for 2 usage! Hi there, Thank you for your review. We genuinely appreciate all feedback—both positive and critical—as it helps us continue improving the app for our merchants. Regarding your concern, I can confirm that you were charged twice—once in March and once in April 2025. This is according to our usage-based pricing, which adjusts according to the number of orders placed in your store during each billing period. You can find more details about our subscription tiers in the help center. We always encourage merchants to reach out to our support team directly—had we heard from you sooner, we would have gladly provided a clear explanation. I’ve also reached out to you privately via email to help resolve this as quickly as possible. Looking forward to hearing from you. Best regards, Shahar
