SupplyMe
United States
Reviews (3)
Worst support we've received from any app provider over the past five years we've been on Shopify. The app was breaking our 'Add to Cart' button so that when it was clicked, nothing would happen. It would take quite a few clicks at times to add an item to the cart, and even then our old cart would load, not the MonsterUpsell version. I sent a screen sharing video to support regarding the issue, and they said they'd get back to me in 24-48 hours. 48 hours past, so I followed up to see what the status was. Here's the response I received, "Our dev team and even the head dev already checked the issue and tried their best to make our app work in your store. But unfortunately, we can't support your theme and therefore we can't do anything from our end." Disappointing for sure, but I was understanding, until I went to uninstall the app, and saw that the dev team chose to leave the app enabled on our LIVE theme when they knew it was breaking our 'Add to Cart' button. First of all, they should have been testing the app on a backup theme that was not published/live, and second of all, they should have immediately disabled the app once they confirmed they couldn't fix the issue. That's just basic, developer 101 type of stuff. It just shows how little they care about their customers. I'll be finding another in-cart upsell app, and I recommend you do the same.
Developer reply ·
Ty here one of the founders... 🥲🥲 Store owners are the heart of our business and the team works hard to support as best they can... (see past reviews) Trust me - it kills us to hear this kind of feedback. 😅 -- Yes totallllllyyy agree... Testing on backup themes is our normal standard operating procedure. I'll be chasing down how and why this situation played out. -- As for compatibility... Unfortunately yes... your theme clashes with the loading of our app. This is a rare situation. We had our main devs on it for 2 days straight and couldn't solve it. Sorry - wish I had a better answer here. 🥲🥲
Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726. There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support: It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. It does NOT work with Shopify discount codes. It is NOT compatible with some inventory management apps. Draft orders remain in your Shopify admin after a customer has checked out. I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.
I've contacted support on multiple occasions, and I've been really happy and impressed. Super quick response each time, and willing to help with custom CSS, which has been really helpful since I don't have the coding knowledge to make those types of changes on my own. Based on my experience with the app and their support so far, I would highly recommend giving them a try!
