Custom Pricing: Wholesale B2B Delisted

Our price syncing broke unexpectedly and wreaked havoc on or store. We reached out to Bold support specifically Chintak, and Bhumi. Once they were involved, the site was back in good working condition quickly.

We will be looking into other options as this app continues to crash and not work, while the "support" ignores us reaching out for assistance. This app was great until it wasn't. Why would we pay for something that hasn't been working properly for the last 3+ weeks?

Bold has helped us offer better pricing to our B2B customers without a lot of hassle. When I had a Bold/browser problem, Chintak stuck with it until it was solved. Thank you.

Great response and knowledgeable

Total disaster. It fails constantly and has ended up costing us far more money due to incorrect pricing, on top of the app’s own cost. Absolutely not worth it.

Update Feb 12 2026: While trying to remove the traces their support folks messed up our order numbers sequence, we are reporting this to Shopify app support. The Bold Custom Pricing app is in serious need of a revamp some features don't work and whole store slows down. To ensure better performance and reliability it really should be aiming for the 'Built for Shopify' badge. We eventually uninstalled the app with the assistance of Bold's support team, but unfortunately, it still left traces of code behind on our store. A cleaner, more complete uninstall process is essential.

Super helpful and courteous

Bold Custom Pricing has been a great way for us to provide a dynamic, functional wholesale channel for our B2B customers on Shopify without having to invest in Shopify Plus as we are still growing to a level that justifies that level of investment. It's easy to use, affordable and the support team has been great. Shout out to Chintak for helping me unlock some extra functionality and troubleshoot a few issues we were having. Highly recommend!

The best customer support ever <3

Customer support is 10/10 - guided me not only to setup Membership but with the whole Shopify setup. Best customer support i've had in a long time!

Great app and customer service. Been with them since 2021!

Still no updates to being able to search for items by SKU. If you have a lot of products this is a pain point that should be addressed. - Good app overall. Nothing mind blowing and the UI can be updated. The ability to not search for editing product pricing based on SKU should be fixed. Wholesale Pricing Discount and Wholesale Gorilla offer a better UI, real people to talk to for support, and NET Terms if that matters to you.

This application is absolutely remarkable! It’s professional yet so simple to use, and their customer support team is truly next level. Special shout-out to Satinder from Customer Success - they went above and beyond to help us. They definitely deserve a promotion! Thank you so much.

My client was previously using BOLD's Quantity Breaks app (recently sunset,) so we had to migrate to this new app. BOLD provided excellent customer service and helpful articles that have fully transitioned everything for a smooth retail customer experience. Thank you, BOLD!!

After a LOT of trial and error with other platforms, we finally found the perfect solution with stellar support. We have a fairly complicated catalog for our wholesale program and need a lot of customizable options when it comes to discounts, quantity breaks, mix & match deals, etc. BOLD has been the only app to help us build out a wholesale portal for our clients that can still utilize coupons, give mix & match quantity breaks, and most importantly - give us the support we need as a small business. BOLD recently made some updates that have been game changing for us but we had no idea how to even utilize them until we were connected with Taylor & Jade from the BOLD support team. They were absolutely OUTSTANDING and I wasn't very pleasant when I initially reached out. (I had a less than great experience with an unrelated tech support incident and was just exhausted and cranky). Regardless - Taylor and Jade were nothing but kind, patient, and clear about how they could help us solve our problems. I literally woke up today to a demo version of our store completely migrated to a new discounting method that has been applying all of our complicated discounts wonderfully! Great communication. Wonderful support. Fast work. And FINALLY a solution after almost a year of trying to offer a seamless online wholesale experience for our customers. We tried ALL the wholesale apps you can think of and nothing had the flexibility, customization, and support that we needed except for BOLD. 10 out of 10 stars!

We updated after using the earlier version for many years. Our tech guy wasn't available so we reached out to the folks at Bold for help. Oh Yes! Chandan (and her team) made the process as smooth as silk. Great immediate followup. Very considerate communications. Bold is gold.

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

Have been using the Quantity Breaks app for years and it's been great. Just upgraded to the latest version and the Bold team (Satinder and Jade) made that transition a piece of cake. Unbelievably fast and thorough communication the whole way. We've been selling on the web since 1997, no one does it better than these guys!! Thank you!

Bhumi and the support team at BOLD provided us with excellent support throughout our migration from the BOLD Quality Breaks app to BOLD Custom Pricing app. Thank you!

This software had provided a great solution for my business, and made it seamless. Chandan has been incredibly responsive in helping me get set up. Excited to launch new products using this software.

The customer service team is very helpful to support me.

Awesome product and very kind service if you are having any problems with the app! 100% recommend.

We had an update on the back end of the app after not using it for some time. Forgot the steps. After poorly describing the issue on my side, it was Chandan to the rescue! Patiently and expertly assisted, and jogged my memory. Five stars, and we're in business!

Our business has used BOLD App for nearly a decade. The mitigation and transition to the new Custom Pricing App has been horrible. Our customers have not been able to confidently place orders for going on 10 days because the quantities are arbitrarily changing in their carts and the pricing is incorrect. Customer support is slow to respond and have conflicting suggestions/fixes. We are extremely disappointed and have asked numerous times to switch back to the old app. Looking for help from anyone.

Bold custom pricing/wholesale makes changing prices so quick on my shopify site. Great product!

I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!

The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!

NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.

If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.

Helpful to resolve an issue with Custom Pricing

Chintak was sweet. and very helpful. App is great for custom pricing

While I am still in the implementation stage of using this app, support has been fantastic. My site has a lot of customizations which can make adding new apps tricky, but Chintak and team have worked with me to solve every question I've had. Support is available virtually immediately and anything they need extra time with has only ever taken a day to resolve.

I have been very happy with Bold Custom Pricing App. I have been using the app since 2020 and the app has worked seamlessly. I actually use it in combination with the Bold Recurring Membership App - both apps have worked wonderfully. When I was first setting up the two apps I reached out to tech support and was happy with the quickness of the response. I really appreciated how they listened to me. Their response was tailored to my question - not a pat answer. Recently I had some questions - again I got wonderful support. Chintak responded quickly and helped me achieve my goal. Go for it - you'll be glad you did.

Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization. 1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources. 2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively. 3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority. Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module. In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

We have the Bold Custom Pricing app for Wholesale installed. Bold arranged and assisted with a quick fine tune and the app was running within hours. Their responsiveness was excellent and we are pleased with the functionality of setting price levels. Thanks Bold team.

Highly recommend!

Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!

Very quick to respond and very kind. Thank you, Chandan, for your help!

We use this app for Quantity discounts to support wedding and event customers. The app works great and pays for itself with the increase in sales. The savings provided to our customer is a game changer. Customer service is excellent and fast.

Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.

This review is more about the impeccable customer service from the Bold team than the app itself, although the app functions brilliantly! The support team are so responsive, I get replies to queries within a few hours and any issues (which are rare but can happen of course) are always resolved in a timely manner. Further to that, in these recent weeks I've had two instances where I needed urgent help to rectify some problems in the checkout experience, and the team assisted with custom coding to alleviate problems our store was facing with discounts falling off when using certain payment methods. I had looked at other apps to manage this task, which all would have cost us another whole subscription, but the Bold team helped me at no extra charge to create a custom solution for our store. For that reason, this app and any app by Bold is always going to be worth the money to us for the amazing level of continued support we receive from the team. Thank you!

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

We are trying this app on a completely new theme, we have been trying to install it properly for the last 5 days but no luck. Their support is responsive, they are trying to help us install for the last 3 days but they break more than they fix. We will give it another day or two but if they cant install it we will quit. Never install this app on a live theme. If you cant handle 3-5 days downtime of your store, do not install this app. Auto install, easy install my aaa.

Great app with a lot of customizations! Great alternative for being able to automatically tag customers based on certain parameters which makes my client's workflows much smoother. Wonderful customer service as well.

Had a problem with one of my pricing levels. I contacted bold and Chandan was so helpful and fixed the problem in a day Thank you!

Wholesale prices on showin up at checkout. I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.

The bold pricing feature is extremely finicking and difficult to use (not self explanatory or a good UI). However, it works after you figure out the intricate details. We've had so many issues with pricing discounts, but now that we finally figured it out after speaking with Chandan, it should be seamless going forward in the future. She was extremely helpful providing screenshots and letting me know how to update the prices so I can be self sufficient in the future.

Very handy app and swift follow-up on queries!

I wanted to try the basic version but it cost 39 $ instead of the 20$ annonced ? Why that ?

Excellent from start to finish. Firstly app works really well But above all this the support is incredible. Been dealing with Taylor who has helped massively to get this app integrated onto my website. The best support I’ve had from any app installed. Highly recommended.

This app was exactly what we needed to have multiple price lists for three types of customers over 6500 skus. Our site is heavily customized, so I wish there was more access to tying into the code, but it has been manageable. Every time I've reached out to customer service they have been prompt, courteous and helpful.

Irfan was great. They were patient, helpful, and thorough. I am happy I reached out.

This app does exactly what our company needed. We sell our products to both retail and wholesale customers and this app allows us to use the same website to handle both customers. The app is easy to use and provides all the features we need. We did have a little issue with another app causing conflicts with the Bold Custom Pricing app but Daniel and Aman in their support group were quick to respond to my support request and they got the problem fixed right away. The bottom line is that the app works great and their support team is excellent.

Bold have been such a helpful company while getting our Wholesale website set up - particularly Aman in customer service who has gone above and beyond to ensure we have a website thats fully functional for our Wholesale customers needs. Really impressed with this company.

The UI is not always the easiest, but it works overall well for what we need it: giving wholesale prices to our partners and it is flexible enough to handle different margins, or even a set price for a special item.

Great app, exactly what we needed. We had a small issue at the beginning and it was rectified, customer service responds very fast, thank you.

Bold has been great for our online business. We have 4 tiers of customer pricing and bold has allowed us to easily and effectively set this up. We have never had any issues and strongly encourage others to using this application.

This app is super easy to use and works perfectly for automatic discounts when buying a certain amount of an item. And when we have price increases and need to update it is just as simple as when you first set it up.

app works great... shame its overpriced ( i think its like 20$ a month ) which is the only reason for the 3 star rating

Greatest app! It does everything it promises. We had great experience with customer service as well, prompt response, quick action. Thanks, Bold Team!

Great app, provided the solution we needed. Saved me from chasing invoices constantly with wholesalers. Also meant we could bring all our sales into one channel and collate data.

It is a good app. We are direct to retail, not wholesale, but when our farmers have a lot of one product we can help move them by offering incentives for people to buy more. We like the app. The only thing I wish would be fixed is some items' default products, for no reason, begin tracking inventory even when I set them not to. When this happens, people can not add more than a few items to cart and we have to troubleshoot. Happens often. Can this be resolved?

Excellent support and easy to use tool to enable us to customise our volume product pricing for certain specific products. Bold's full suite of customisable products are exceptionally useful to us as a business and a pleasure to work with.

Great app and helpful developer team over there. Helped troubleshoot some minor issues with the Detailed Pricing set up and store is working fine now. Thanks.

We manage 2700 customers, many with custom discounts on over 9000 sku’s. We are able to create profiles for 25 price classes, and give specific discounts for each price class. The amount of time it would take without this app is inconceivable. Highly recommended .

Customer Service is superb. The team is very responsive, and they will really help their customers to fix their issues. Shout out to Chintak - you rock! Thanks for your help! Appreciate it.

Everything works as advertised. When on rare occasions things break, the customer service team is quick and very helpful.

Bold support has been great. They've helped me promptly both with their own product and with other issues outside of their scope both promptly and cordially. Thanks Bold team!

Very useful product. Very helpful staff if anything does go wrong - they get back to you in a very prompt manner.

Awesome app. Detailed pricing was a game changer for us! Hope you can add limit on the checkout!

I had some issues with this app after switching versions, but Chandan was awesome in helping me resolve them. The Bold support team worked extremely quickly to have the issues looked at and fixed. Overall we are happy with this app, but very happy with the people working behind the app.

I do recommend Bold Customer Pricing. It has helped us serve B2C and B2B in one single site. Different pricing strategies are different to manage and this app makes it easier.

Good app with good discounting functions for our VIP's and industry customers. Excellent tech support as well. Always solved any issues effectively and quick.

The Bold Custom Pricing: Wholesale app's "Detailed Pricing" has allowed us to set specific item prices for specific customers in our Shopify store, with the option of setting either a fixed price or a percentage discount. Before the customer logs in, they see our regular price. Once they log in to their own account, they see the custom price we have reserved for them on certain items. If we haven't set a discount on an item for them, they still see the regular price. We have a large number of products available in our online store, so this app is very helpful for this purpose. It allows us to offer different discounts to different customers on specific products. We can set a tag to a customer record, and then in the Detailed Pricing section we see a column for each tag alongside a row for every product in our store. At that point, we find the product or products and type in the price we want to offer the customer with that tag. The discount price remains attached to the product throughout the time the customer places their order and then checks out, so we don't have to do anything after we set the price. Bold Custom Pricing has been a wonderful option for us and has helped us attract customers who want to see their discounted prices while they are shopping online.

Update: Have been using the app for about a year now and will continue to do so. Works perfectly. Excellent app that does what it says. Some coding was needed to get it right and Aman at Bold did an amazing job in taking care of this.

This app enables us to offer a 2 tier price structure, one for public and one for trade who log in to see reduced prices and even quantity discounts. We have been using this app for almost 4 years now and on the very odd occasion there is a problem as we evolve and update our website Bold have been quick to help and sort out the issue even if the problem was of our doing.

The support team (particularly Chintak) is very responsive and I appreciate their quick work! I'm only giving the app four stars because I have trouble getting some of the jobs to complete on my end and have to request support.

Customer service was amazing. They responded and explained very detail. They sorted out my problem very effectively. Thank you so much!

A really great customer success team. We wanted to use the application, finally our commercial conditions are too complex (specific to our company). Several tests have been done, the team is very responsive and efficient! Many thanks, we will surely work together in the future!

Shout out to Daniel who has gone above and beyond in helping me set up the app for use on our store. The app is working seamlessly with Shopify.

In their publication they promise $20 a month, at the time of payment it is $40, it is double, they lie about their price, it is a hoax.

Easy installation, great features and support large import. Customer support is great, big thanks to Esha for the help! :)

I recently used the Bold Custom Wholesale Pricing app and had a great experience. The customer service was very helpful and I was able to get everything set up quickly. Thanks for the great service!

We have been using Bold for a while and just updated to the newest version - Customer service was Extremely helpful in clarifying some questions I had about changing over. Very responsive- I have yet to fully implement the new app- but looks promising - thanks!

This app works wonders for our sales! It saved us so much money, and allows our pricing tiers to be accessed easily. The support is fast! Any issue we have had is resolved very quickly. Highly recommend this app.

Great App for Shopify Store, adds features that Shopify does not include. Ran into a little trouble installing the App, but their customer service was very responsive and corrected the the issue within a day. very impressed wither customer Service and attention at backing up their products.

This app has been a great solution for us with offering custom employee pricing on our store. Irfan is always willing to help answer any questions and give detailed explanations! Thank you Irfan!

Even more than one discount for a product is quite easy possible. The support helps very fast (i.e. for a theme update).

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login. We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful. Most recently (March 2023), we've had excellent support from Chandan. There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage. It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone. Nonetheless, the app works well for our current set up and the support team is great.

A prompt response was provided and gave clear instructions to sort the issue. The instructions given were easy to follow.

Just getting stared with the app, but I had really good customer service with getting this app installed. BOLD was responsive to my requests after we got the process started. The only issues I had were "Automatic theme update" failed and the "Expert theme update service" link was broken. I wound up going to the BOLD website to create a ticket for support to look at. Birpal was 5 stars great. Getting to him was a little difficult, hence the 4 star BOLD rating.

Brysen from support was super helpful and very quick to reply. Thanks to him we were able to fix our problems!

Very satisfied! The support always reacts quickly and so far they were be able to solve all problems directly.

Does what we need it to do, had some issues setting it up but the staff helped resolve those issues. Irfan and Birpal have been a great help!