Ceramique Peinture EI

Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered). Update: Having used the app as paying customers for months now, we unfortunately have to revise our review. The support is appalling. You either receive no response to legitimate bug reports, or a reply only months later. The app has several serious flaws (to just mention the most important ones): - Transport insurance is occasionally charged twice in the shopping basket. This issue has not been resolved for months, despite claims of a bug fix. - VAT is not calculated correctly on transport insurance. As a result, the app exposes shop operators to potential criminal liability from the tax authorities. We highlighted this issue months ago, but the app developer has never responded. - Previously, transport insurance could be restricted to B2B; with the latest update to the app, this important feature has been removed. Consequently, the app also leads to unlawful conduct in this regard, as transport insurance is also offered to B2C customers, which is prohibited in the EU. Here too, the app developer is taking no action. There are excellent alternative apps for transport insurance here on Shopify from reputable developers. Unfortunately, the Sam Shipping Protection app only makes a good impression at first glance. The functionality is poor, and the service is either disastrous or non-existent. The errors result in app users ending up with shops that are in breach of the law, thereby making themselves liable to prosecution. Update2: Presumably, the developer (Wilson) programmed the app using artificial intelligence, as there is hardly any other way to explain the numerous, serious bugs. If you write to customer support, you typically receive no response at all. Usually, only after the third enquiry – and more than a week later – do you receive a brief message stating that they will look into the problem. They then ask for clarification on obvious points that had already been explained in detail previously. Even the most basic functions failed to work right up to the end. For example, on an order totalling over 10,000 euros, no transport insurance was charged at all, even though everything had been set up correctly. However, as the SAM Shipping Protection app showed our customer that they had taken out transport insurance, the customers insisted on compensation for their transport damage. The problem had still not been resolved weeks after we’d reported it to support, and it kept recurring. The app has therefore caused us considerable financial loss. We’ve taken the necessary action and finally uninstalled the app, and can only warn every business owner against using it.

+ works great, many options regarding features and layout and therefore smooth integration in probably every shop + excellent support - configuration for different languages and countries actually very time-consuming. Let's say you have 3 languages and 20 countries you have to set up 60 rules where 20 do have exactly the same settings. But after our proposals the team integrated a duplicate feature (before you had to start at zero for each setting). Hopefully soon further improvements will be made, e.g. possibility to set up rules only for languages, independent of countries or group countries/languages with same settings. Otherwise it is always "painful" if you have to change things.

This app offers many features, perfect adaption to the individual themes. Even in combination with pre-order apps it works perfect. The support is incredibly fast and very helpful (special thanks to Pia). We are really happy to have found your app and can highly recommend it for other shops.

Functions: - This app is brilliant. It offers a very fast way to set up preorder function, administration is self-explaining and in contrast to many other preorder apps it not only shows the pre-order function directly on product pages but also on collections or main page. Additionally you can fully adapt the design to the individual needs. Everything is fully translatable within the app. This feature, which is essential for all multilingual shops, is missing completely in other pre-order apps. - The development of additional features is progressing rapidly. New, helpful features were added every fortnight, which you can read about in the changelog: https://k1apps.notion.site/k1-preorder-manager-changelog - The developers are currently working on ensuring that the pre-order function works correctly not only when an item is out of stock, but also when there is a remaining stock. For example, if there are 5 items available but 6 items are purchased, then a split must be made into a immediately deliverable portion of 5 items and 1 item is handled as a pre-order. None of the pre-order apps we tested have this feature, even though they have been on the market for years. We can therefore describe the K1 Pre-order App as the most innovative, with its streamlined functionality that is perfectly tailored to Shopify shops. Support: We had contact with one of the support staff members, Yauheni, which did an incredible job. Support was fast, precise and perfect solutions were found. Thanks a lot. It is a great pleasure to use your app.

Works perfect for showing or hiding delivery methods and payment methods even with shopify basic plan. The support is also excellent, very fast, friendly and professional. Special thanks to Reymar.