Sam Shipping Protection Suite
by ShopWil · launched
View in Shopify App Store ↗Reviews (106)
Really professional and fast customer service from Felix
Developer reply ·
Hi Alba Ibérico, Thank you for the awesome review! 🙌 So glad the setup and support experience has been smooth—we've always got your back if a claim ever comes up. Cheers, The ShopWil Team
HORRIBLE. Absolutely GARBAGE. This app, by default, creates a new product for EVERY SINGLE purchase of shipping insurance. We didn't even realize this at first because its the default setting and now my book keeping has HUNDREDS of fake inventory items. What kind of morons set this up instead of using a dynamic pricing for a single insurance product? My books are absolutely wrecked because of this.
Developer reply ·
We’re truly sorry for the frustration this caused. We’ve taken your feedback seriously, and the issue has now been improved in the latest version. Thank you for giving Sam a try — we really appreciate it and your feedback. If you’re open to it, feel free to reinstall Sam, and I’ll personally make sure you get the best support possible. 🙏 Wilson from ShopWil
Wilson was an amazing help we were on chat for a long time. It started at the nighttime and I woke up in the morning and I was still on chat with the same person and resolved my problem as quick as possible. Service was really good.
Developer reply ·
Hi Yarnlab, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
Their customer support is incredibly fast at resolving my issue. Thank you Wilson!
Developer reply ·
Thanks bro for sticking with us! Really appreciate it 🙌
Great app
Developer reply ·
Hi my friend, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Amazing and fast customer service. They fulfilled my requests promptly and even offered to remove the watermark for free, even though I was using the free plan.
Developer reply ·
Hi VolleyTide, Thanks so much! 🎉 Cheers, The ShopWil Team
awesome service
Developer reply ·
Hi my friend, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
We recently started using this shipping protection service for our company, and so far, we’ve been very impressed with the experience. From the initial setup to getting everything integrated, their customer service has been excellent. They were responsive, helpful, and took the time to answer our questions and make sure we understood how everything worked. While we haven’t had to submit a shipping claim yet, the setup process has been smooth and we feel confident knowing we have a reliable solution in place should an issue arise. As a growing business, having great customer support and an easy-to-use shipping protection option is extremely important to us.
I’m really impressed with the support I received. They were quick to respond, listened carefully to everything I wanted to change, and helped me solve every issue along the way. The whole process was smooth, and everything was ready exactly when I needed it. Highly recommend their service!
Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered). Update: Having used the app as paying customers for months now, we unfortunately have to revise our review. The support is appalling. You either receive no response to legitimate bug reports, or a reply only months later. The app has several serious flaws (to just mention the most important ones): - Transport insurance is occasionally charged twice in the shopping basket. This issue has not been resolved for months, despite claims of a bug fix. - VAT is not calculated correctly on transport insurance. As a result, the app exposes shop operators to potential criminal liability from the tax authorities. We highlighted this issue months ago, but the app developer has never responded. - Previously, transport insurance could be restricted to B2B; with the latest update to the app, this important feature has been removed. Consequently, the app also leads to unlawful conduct in this regard, as transport insurance is also offered to B2C customers, which is prohibited in the EU. Here too, the app developer is taking no action. There are excellent alternative apps for transport insurance here on Shopify from reputable developers. Unfortunately, the Sam Shipping Protection app only makes a good impression at first glance. The functionality is poor, and the service is either disastrous or non-existent. The errors result in app users ending up with shops that are in breach of the law, thereby making themselves liable to prosecution. Update2: Presumably, the developer (Wilson) programmed the app using artificial intelligence, as there is hardly any other way to explain the numerous, serious bugs. If you write to customer support, you typically receive no response at all. Usually, only after the third enquiry – and more than a week later – do you receive a brief message stating that they will look into the problem. They then ask for clarification on obvious points that had already been explained in detail previously. Even the most basic functions failed to work right up to the end. For example, on an order totalling over 10,000 euros, no transport insurance was charged at all, even though everything had been set up correctly. However, as the SAM Shipping Protection app showed our customer that they had taken out transport insurance, the customers insisted on compensation for their transport damage. The problem had still not been resolved weeks after we’d reported it to support, and it kept recurring. The app has therefore caused us considerable financial loss. We’ve taken the necessary action and finally uninstalled the app, and can only warn every business owner against using it.
Developer reply ·
Hi, thank you for your feedback. We have updated the feature and also reached out to you to help address the issues you mentioned. We’d really appreciate it if you could take another look and let us know your thoughts. Your feedback means a lot to us and helps us improve further.
Developer reply ·
Hi vantyxsupply, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Developer reply ·
Hi niMD, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
This app instantly became one of those ‘why didn’t we install this sooner?’ tools. The setup was painless, the customization is clean, and customers genuinely appreciate the added peace of mind at checkout. It blends right into our store and has already boosted trust and conversions. Support is fast, friendly, and actually helpful — which is rare. Highly recommend. poutperfct.us
Developer reply ·
Hi POUT PERFECT™ | Official Store, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
wilson was really perfect with me ! communication , relation i am so happy with the customer service
Developer reply ·
Hi Heykiz, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing. amazing customer service.
Developer reply ·
Hi FlamingoAholic, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
Great App! works perfecly fine! Great Support!
Developer reply ·
Hi bestelectronic.de, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
Great support
Developer reply ·
Hi Cozy Confidence, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing with 2 diffrent guys till all was done and ready before launch day. amazing customer service.
Developer reply ·
Hi Midnight Whiskey, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
great app! Great customer too support wilson really came though!
Very easy to set up and use. It works far better than several other apps I tried before, and the performance has been excellent. Their support team is also fantastic, responsive, helpful, and quick to assist whenever needed.
Developer reply ·
Hi SHEBOSSPIRIT NATURAL ARTS GALLERY, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Good customer support!
Developer reply ·
Hi De Vries Meubels, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Rápida y eficaz atención
Developer reply ·
Hi Fradostore, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great app and very easy to use. The setup was smooth, and the support team responded quickly whenever I had questions. The shipping protection feature works exactly as expected and gives customers extra confidence during checkout. Highly recommended!
Developer reply ·
Hi NebulTool, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Wilson removed the free branding in exchange for the review. Seems like a good app so far, but just installed it. Switched over from another app and it has better features so far.
Developer reply ·
Hi The Original Stretchlace, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
I’ve had an excellent experience with Sam Shipping Protection. The app is easy to use, integrates smoothly, and provides great peace of mind for both our business and our customers—especially for high-value shipments. A special thank you to Wilson, who has been incredibly helpful and responsive. He went above and beyond to answer questions, provide guidance, and ensure everything was set up properly. His support made the entire process seamless. Highly recommend this app and their team!
Developer reply ·
Hi Wiggins Chandelier, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
good service
Developer reply ·
Hi Sleepiio, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very helpful and proactive representative.
Developer reply ·
Hi Big BAM Theory, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great product thank you!
Developer reply ·
Hi Honyx, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great customer service from Felix!
Developer reply ·
Hi Barefoot Venus, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
function well and very supportive developer
Developer reply ·
Hi Pure Pack, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Top-tier customer service, very easy to set up (took me about 10 minutes), good customization options, very fair pricing that allows you to achieve a good ROI
Developer reply ·
Hi Good Bark, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
incrdiblee
Developer reply ·
Hi Neva.Origin, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
very easy and straight forward. The customer service is very friendly.
great product
Developer reply ·
Hi Tparts, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
instantly responded, design looks clean and the admins or customer service helped heaps and removed the branding, great for a free app, thanks will bro for the help. app is great!
Developer reply ·
Hi Furryfect, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
Very good app and Wilson is very helpful, i definitely recommend it!
Developer reply ·
Hi Rejuderme, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
Developer reply ·
Hi FURNOO LONDON, Thank you so much for your kind review 🎉 We’re delighted to hear that you had a great experience with our service and communication. Your support truly means a lot to us. If you ever need any assistance, please feel free to reach out — we’re always here to help. Warm regards, The ShopWil Team
Developer reply ·
Hi Arryal, Thanks so much for your review 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Sam Shipping Protect has been an absolute game-changer for our store. The setup was fast, the UI is clean, and it plugs into our workflow without any friction. What really sold me was the support team who went above and beyond, answered every question, and literally solved an issue in minutes that other apps take days to fix. The whole experience feels professional and customer-first. If you’re running a ecommerce operation and want a seamless way for customers to protect orders, this is the one. Highly recommend!!!
very good app
Developer reply ·
Hi NEVALA, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Love this app, and Wilson was great. I was having some issue but it was resolved sooner than what i was told. Thank you so much
Developer reply ·
Hi Auzz Trinklets N Krafts, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
Customer service responded very promptly and resolved all my issues perfectly. So far, the experience has been fantastic and I would highly recommend it.
Developer reply ·
Hi ATOMI SHINE LIMITED, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very good app, quick response :)
Developer reply ·
Hi DAYLO, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Good app with plenty of options, especially for free use. The support team replies quickly. I even requested a few customizations for some elements, and the team implemented them perfectly in a short time. Thank you!
Great customer support, easy integration, 10/10
Developer reply ·
Hi Jersey Botanical, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
A very good shopping cart widget, very easy to set up, and Wilson is very helpful in answering questions.
Developer reply ·
Hi Glenook Prints™️, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
So simple, so easy to install. Great options to place the widget where you see fit at the bottom of the cart. We're already seeing high conversions and the free text field allowed us to add some extra value option like "Express re-delivery for lost or stolen goods in transit". You can upload your own branded icons and also easily check which orders have gone through and revenue attatched to it. It's good to quickly be able to see if higher average orders allow for higher protection fees. Highly recommend adding this and giving it a go. We aren't seeing drop off in conversion rates overall either.
Developer reply ·
Hi Ergonx, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
Wilson is very helpful and responds very quickly! He is able to fix all the issues I was having.
Developer reply ·
Hi Hanabi Trading Collectibles, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
good customer support
Developer reply ·
Hi Altherisia, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
I had an amazing experience with this service! From the very beginning, the staff was incredibly attentive. They went above and beyond to ensure everything worked properly on my website. I would definitely recommend this app to anyone! a MUST have!
Great app! Everything works perfectly and the support via chat was super helpful and quick. Highly recommend!
Developer reply ·
Hi Valèz, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Amazing App with an amazing customer service, was very helpful and sorted all our concerns
Developer reply ·
Hi End One, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great app and fast support
Developer reply ·
Hi Avantchic, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Simple et rapide à installer, Wilson a été très réactif et arrangeant pour modifier une petite coquille qui ne fonctionnait pas. Un service au top.
Developer reply ·
Hi Geoplanete, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Just set up the app, very straightforward and easy! We had a couple of questions and Wilson was blazing quick in answering them and resolving everything, thank you so much!
Developer reply ·
Hi Radical Yes, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
very good app and amazing support
Developer reply ·
Hi Carsync, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very good app, im loving it. Customer service very fast. Would reccommend for everyone to use!
Developer reply ·
Hi 4AM, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
A really good app that helps enable customers to purchase parcel protection. Support from Wilson has been fantastic, he took his time to understand my problems and fix the issues straight away whilst I was on chat to him, that level of service is fantastic. The app is super easy to use. Go download it now so your customers can benefit from it. There's future updates to come which I look forward to.
Developer reply ·
Hi WazzaVerse, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great App!!! Easy to use and fast customer service.
Developer reply ·
Hi SporticArt, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Had great help from Wilson for setting everything up. Great support and app!
Developer reply ·
Hi Dova, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great app, works well for what we need it to do. Wilson was very helpful in working with us to customize certain features to our business.
Developer reply ·
Hi Talkin' Baseball, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Really like this app, does what I need and Wilson help me fast to remove branding, only few minutes. I setup most already just problem with watermark and he fix quick. I don’t know why this app not more popular, it works same like other apps that cost money. Deserve more people using it.
Developer reply ·
Hi DigiPunkten, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very helpful! Solved some problems I wasn't sure were solvable, thank you.
Developer reply ·
Hi Anthony & Home, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very simple and clear to use, and Wilson was super responsive and helped me edit the upsell. Would recommend!
Developer reply ·
Hi PrivaVue, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
This is a very good app, and the customer service is very fast.
Was very fast to respond and everything seems to be working good.
Developer reply ·
Hi Frisco Labs Fulfillment Center, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Blazing quick assistance that covered nearly all my needs. I moved to this app after the old one priced itself out of reach. It delivers on the same capabilities and has been genuinely useful. The support and overall service are excellent, and the app runs seamlessly. I had doubts at first, yet it blended effortlessly with my setup.
Developer reply ·
Hi Didspade, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
The app works great and gives my customers peace of mind at checkout. The setup was smooth, and whenever I had a question, support was quick and super helpful. Special thanks to Wilson for guiding me through everything excellent support experience!
Developer reply ·
Hi Teas By Kara, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very good App and Service
Developer reply ·
Hi nistore, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Absolutely Fantastic, Good for Conversion and Upselling, and my experience with the Customer Service, he is very knowledgeable and have a good communication.
Developer reply ·
Hi Hauseofhb, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Just downloaded the app, needed help and I was assisted in less than a minute, great app
Developer reply ·
Hi numero10, Thanks a ton for your lovely feedback! 🎉 We’re super happy to hear you had a great experience with our service and communication. Your satisfaction really means the world to us, and we’re always just a message away if you need anything. Feel free to reach out anytime — we’ve got your back! Cheers, The ShopWil Team
Finally, an app that works without bugs. And what's more, it's free! Support is available, fast, and doesn't just send you to their documentation.
Developer reply ·
Hi Extra Looners, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Fixed all our issues in one session. Great product
Developer reply ·
Hi Heiych, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Nice app
Developer reply ·
Hi Cortego, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
This app does exactly what I need it to do! The Shopify basic plan does not allow for automatic shipping rates from 3rd party couriers, and I needed to be able to add a shipping insurance option based on order value. This app does exactly that and is customizable according to your store design. Support (I spoke to Wilson) is very helpful, quick and friendly!
Developer reply ·
Hi Pulchra Hair Extensions, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Awesome support, immediate response, very helpfull, and the app is just so easy to install and configure
Developer reply ·
Hi OzWashroom, Thanks a ton for your lovely feedback! 🎉 We’re super happy to hear you had a great experience with our service and communication. Your satisfaction really means the world to us, and we’re always just a message away if you need anything. Feel free to reach out anytime — we’ve got your back! Cheers, The ShopWil Team
Exceptional!
Developer reply ·
Hi Vanilla Swim, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
fantastic app, good for your Conversion Rate. The customer service is just 5 star. Thank you so much
Developer reply ·
Hi SolCalypso, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
just started using it, and so happy so far, Wilson at the support was super reactive with response and solved my questions and edits quicker then wind. widget is very accurate and seems to work without any issues on different devices.
Developer reply ·
Hi SHIROKAI - WIDEBODY KITS THAT FIT, Thanks a ton for your lovely feedback! 🎉 We’re super happy to hear you had a great experience with our service and communication. Your satisfaction really means the world to us, and we’re always just a message away if you need anything. Feel free to reach out anytime — we’ve got your back! Cheers, The ShopWil Team
Extremely fast service, helped me with almost everything, changed to this app because the other one just became to expensive. This app does the same as the other. Helped me very well with changing currency.
Developer reply ·
Hi Roolo, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
I haven't started using the app but the support and set up help has been great. Look forward to using the app .
Developer reply ·
Hi Sprayer Warehouse Co, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
The app and it is support are perfect
Developer reply ·
Hi Glyde Footwear, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Great Customer Support and Services, works well, i was skeptic first, then it implemented very well with my interface.
Developer reply ·
Hi OnlyScrews, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Best support experience ever. One of the most underrated apps available on shopify for FREE!
Developer reply ·
Hi Kulan Beauty, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Very easy and straightforward to setup. Great it's free. Highly recommend.
Developer reply ·
Hi MyPouch, Thanks a ton for your lovely feedback! 🎉 We’re super happy to hear you had a great experience with our service and communication. Your satisfaction really means the world to us, and we’re always just a message away if you need anything. Feel free to reach out anytime — we’ve got your back! Cheers, The ShopWil Team
The best shipping protection app I’ve found so far — plus great service from Wilson!
Developer reply ·
Hi CyberGearco, Thanks a ton for your lovely feedback! 🎉 We’re super happy to hear you had a great experience with our service and communication. Your satisfaction really means the world to us, and we’re always just a message away if you need anything. Feel free to reach out anytime — we’ve got your back! Cheers, The ShopWil Team
