Puainta
United States
Reviews (2)
The platform functionality might be powerful, but the user experience is incredibly frustrating. When encountering technical issues with dynamic variables in templates, there is absolutely no way to get basic support unless you upgrade to a paid plan. Worse, when trying to log into the Klaviyo Community to post a question, the website gets stuck in an infinite login redirect loop due to cross-domain cookie issues. As an e-commerce merchant, spending hours fighting broken authentication logic and paywalled support instead of resolving a simple issue is completely unacceptable. Highly disappointed with the customer experience.
Developer reply ·
We appreciate you sharing this feedback. A senior member of our support team has reached out to you directly, and we're eager to help. Free accounts include email support for the first 60 days after the account is created. If you upgrade to a paid subscription, you’ll also receive access to live chat support. Additionally, we also recommend taking a look at the free resources below: - Klaviyo Help Center: step-by-step guides for setting up and managing your Klaviyo account - Klaviyo Academy: courses and certifications to build your Klaviyo knowledge and skills
There is a fee for all tests.
Developer reply ·
Hi Puainta store admin, We sincerely apologize for the experience you had and completely understand your frustration. We’d like to clarify that Transtore does offer a free plan with certain limitations, allowing merchants to use the app without being charged for the available features within that plan. Our intention was never to mislead merchants, and we’re sorry if our pricing or testing experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving Transtore and providing better support for our merchants. Best regards, Chloe Transtore Team
