Titan Pop Culture
Australia
Reviews (11)
Good app, developer is super quick at resolving issues :) A great app that adds to the features lacking in the admin.
Latest update allowing us to pretty much update anything we need to has made this app perfect. Thank you!
Support is absolutely amazing, shout out to Cara who always goes above & beyond! If there's ever an issue reaching out is easy & you'll always get the best support possible. Have been using this app since it was first released, it has only gotten better with time :) Highly recommend Bon!
Developer reply ·
Hello Titan Pop Culture, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Worst support I have ever received from an app provider. Legit told me there was an app conflicting with theirs so instead of actually providing support to fix the issue they simply told me to go try different apps! When I said I would leave a review, they asked if I would be paying them & told me they were trying their best to assist... they told me to go elsewhere! Support is an absolute joke completely unhelpful so I'm unsure why they have support. App itself would be good if they fixed what should have been easy for them to fix. Never have I ran into app support that couldn't fix an issue with their own app within a few days, let alone what they called tech support. Regardless of if the app is free or not, scary they have 7 apps in the store all free. Support asked me some odd questions which had me question why they were asking, they avoided answering why they were asking & instead said nevermind. Like which shopify plan I was on, not sure how that had anything to do with fixing their app. They asked for access to my store which I granted only to turn around and tell me they couldn't do anything to fix it. So like why ask for access? I got bad vibes & immediately revoked access as soon as he said they couldn't do anything. I noticed 3 IP logins within the several minutes they had access, it was super weird considering they couldn't do anything. Update> Support emailed me personally asking me to delete my 1 star review after without telling me about revoking the API access to the app I assume because I left this review. I was like surely not so I reinstalled the app, they revoked the API again. Of course support didn't mention this in their email, they instead told me they were working on making the app compatible with my theme. Uhha, I don't believe it. I don't trust these guys at all now, I don't like how they have handled this situation & I would strongly suggest avoiding this app & the other 6 from these guys in the app store based on my experience with their support.
Developer reply ·
Worst merchant we ever dealt with. We serve more than 5000+ merchants and have never faced this type of kiddies mentality from this merchant. I really can't express how rude he was. It's unfortunate. You can read our 100s of other reviews to see what kind of customer support we give. Our support team politely explained to him the issue with the app not working because he was using too many app and conflicting. We suggested an alternate solution because we understand business requirements and needs. Our app was working partially for his store, but due to the number of conflicting apps, it had issues. Amazing, you threaten us to give 1 start with bad review and you did it. I really appreciate your hard work in writing this nonsense review. We have proof of chats, which I am attaching here for more information on how he behaved with our tech support and how our support team helped him throughout this process. Just to serve him, our two live chat team members and one tech team member assisted him via collaboration requests to address his problem and solve it. But still, he said our support is a joke. If providing this kind of support (live chat support and tech support for free) is a joke, then we aren't sure what kind of support he wants (childish mentality). All I can understand is that he wants VIP support / slave that works for him 24/7 for free, and whatever he says, support will do. What nonsense. Regarding the different IP that accessed his store, he forgot that our two live chat support members and one tech team member assisted him with collaboration requests. So I think he is totally dumb. After giving a 1-star review, he still wants to use our app and tried to install it multiple times. I'm not sure why if something isn't working for him, why he keeps installing it after giving a bad review. Our team tried to reach out via email to assure him that our team is working on Impact Theme support, and soon it will be supported. We asked him to modify the feedback. However, he deleted the previous review and wrote his frustration, as expected because he wants a slave that serves him 24/7, not app support. I recommend everyone to ignore his childish behavior. You can see how much time he wasted writing a paragraph to prove his point, which isn't true and is nonsense. The great news is that our team made the app compatible with the Impact theme, and the sad part is you won't be able to use it anymore. We usually don't respond like this, but we don't want to serve the worst merchant like him, and we will make sure he won't be able to use our service anymore. Have a great day.
It's a great app, however it needs one feature. The ability to download a conversation in the rare case you get a chargeback possibly as a PDF
App looks good, much better than the default in my theme. However I couldn't see much point to the profile extra fields as these are only visible inside of the app. If the dev could open these up to use with the order pages or on the actual customers profile page using the metafields then this would actually be a useful feature. It's also clearly an app that pops up on top of your existing page as you get a flash of the themes default account page before it loads.
The app looks like a simple bulk editor but listing makes it clear it edits any field... So is the product category not a field? What's even more ironic is that you then say in the app "most fields", your listing is unfortunately not true to the apps ability. So close to being an app worth paying for.
Developer reply ·
Hey there, We're sorry to hear that you are not satisfied with the app. We have been adding more fields into the app and you can see a list of currently supported fields here: https://ultimate-bulk-editor.sktch.io/faq
Great little app, would like to see in the product variables for meta tags SKU as that I believe would help search results
Developer reply ·
We love your feedback. It was a privilege serving you. It’s all that we ever want from our valued merchants. Hope that our app can help your business a lot. Should we miss anything or if you have other concern that you'd need some help with, please advise. Best Regards,
Had someone completely spamming my website for the course of a day, they seemed to have found a way around the block but Shahar got in touch and way able to completely stop the attack once and for all. Deffs worth having these guys behind you for piece of mind.
Makes pretty templates however isn't as compatible with order printer by shopify as it's made out to be. Packing slips can not handle partial fulfilments which make them pretty useless for a business like mine, even the inbuilt packing slips do partial fulfillments. Support simply says pay us $10 USD a month for order printer pro.
Developer reply ·
Thanks for the review and sorry you had a bad experience. I've refunded the cost of the app, and also reached out over email to provide a solution in regards to the packing slip. Note to others: We can make the templates only show the fulfilled items on the Packing Slip, but there are some considerations before doing that when using the Shopify Order Printer app (it sometimes get's the Qty's wrong) and so we don't do it by default. Kind regards, Bjorn Forsberg Founder - Order Printer Templates by FORSBERG+two
