Manena
Greece
Reviews (10)
Amazing app and support. I spoke with Mario for quite a while, and he helped me with everything I needed.
Even if it is a very well created app, unfortunately after 10 months of use I have been totally upset from this and especially from the support. Ι had a problem wıth the total sales. The app was showing different total sales ( daily and monthly), different from the Shopify. So, when I realised it I sent many emails and I spoke to the chat. Many tickets bu t no asnwer. After one week of trying to communicate I decided to uninstall the app because I couldn't find a way to fix it on my own and of course, if the total sales where shown wrong, all the other calculatıons about the profıts were also wrong. After uninstalling, the staff sent me many emails to ask me why I uninstalled it, which I answered of course. They said that they haven't received any tickets on the chat and no emails. They pursuade me to install it again , which I did and they would try to fix the problem. One week after again no solution. And the last but not least was that even if I was their customer for 10 months, the new pricing that they charged me was 30$ more than I was paying all the months on my subscrition. When i asked why was that they said they couldn't do anyhting. So neither solved the problem, neither wanted to. And they increased the monthly fees so, without Improvıng their app and their facilitities. Unfortunately, tottaly disapointed. UPDATE (After 3 months) : I need to inform you all that the support team finally tried to reach me out many times and also the CEO Eden which seemed to be personally willing to find out what was happening with my store's total revenue and all the problems that I had with the app. They finally found all the solutions, so at last Ι am satisfied and will keep the app. UPDATE after 2 years : After 2 years of experience with the app I have to say that it helps a lot! It is really soo so nice and helpful! Thank you for all you support
Developer reply ·
🌟New Update! 5 Feb 2023 🌟 Dear Marianna, Thank you for taking the time to share your experience with us. We take all feedback seriously and I am sorry to hear that your experience has not been up to our standards. Our team has worked to address the issues you raised and I'd like to personally schedule a call with you to discuss these updates and ensure that your unique needs are met. At BeProfit, customer satisfaction is our top priority and I am committed to providing the best possible service. I believe that speaking with you directly will allow us to work towards a positive resolution and move forward in a better direction. Please let me know if you're interested in speaking with me. I would be more than happy to arrange a call at your convenience. You can reach me directly at eden.a@beprofit.co. Best regards, Eden Amirav, CEO, BeProfit
Great App.Great support. Higlhly Recommended
Developer reply ·
Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that you’re enjoying our app and that our support team could help you along the way 🙌. Your recommendation means the world to us ❤️. We’ll keep working hard to make your experience even better and hope our app continues to bring value to your store 🚀. Thanks again for taking the time to share your thoughts—it truly motivates us! 😊✨
Excellent app and support center.Recommend!
Very nice app! Really made my day ! And very nice and quick support! Thanks a lot! I was searching for an app to put a badge on my website and I found this one!! Perfect!
Developer reply ·
WOW! Thank you so much for this 5-star review. We really appreciate you trusting the app and helping to share the word about us. We’re here for you anytime.
Amazing app! So quick and so accurate!! Love it! It has many options so as to find with which critiria you want to change your prices and also rollback to the old prices whenever you like. Update (one year after): I have been using this app for almost one year. Everything was ok. Yesterday I tried another task but the system made a mistake and the prices I asked to change were all calculated wrong. So, I sent an email and asked to be solved. They answered so fast and they tried to resolve it. In a fw hours everything was back again and solved the problem! Totally reccomended!
Developer reply ·
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I used the app to put the gift wrap option to my website. Mady is very very helpful and really so accurate. I am tottaly recommend it.
Η εφαρμογή που με έχει σώσει κυριολεκτικά! Από την ημέρα που την εγκατέστησα η καταχώριση των παραγγελιών στο σύστημα της courrier έγινε παιχνιδάκι! Ο Μενέλαος οποιαδήποτε στιγμή και αν ζήτησα support ήταν παρών και τρομερά βοηθητικός σε όλα και άμεσα! My favorite app! Tottaly recommended!
Absolutely what I needed! The team of this app is amazing! Very very satisfied! The answered all my questions so quickly!
