TrendiVerse
United States
Reviews (7)
EDIT: Once I published this review, I have a direct connection through Whatsapp to a specific agent. Dorina is awesome and extremely responsive. I would have no problem updating to a 5 star had this happened from the beginning. BLUF: Amazing and robust platform, but if you need customer service, good luck! I started a shop 3 months ago and was working well, but their customer service is subpar by any standard. I have used them since the opening of the shop and tested them, CJDropshipping, USADrop and Zendrop, which they all have their pros and cons, but settled with AutoDS. When everything is working, it is amazing, but when you have a quick question or need customer support, you end up waiting days for a reply which they announce would be within 24 hours. I am currently exploring other platforms, since I had some errors and could not get a timely answer and ended up sourcing the product myself.
Developer reply ·
"Hi "TrendiVerse", Thank you for your feedback. I’m sorry you weren’t pleased with our customer service. However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across. Please contact us at dorina@autods.com We would be glad to address all your concerns! Have a great day! AutoDS Team
I am extremely surprised about the customer support. I was expecting an email and days later a cut and paste response. Not the case at all!! I chatted with Isak through messenger and he was able to guide me through the next step. The customer service to answer questions is there.
Developer reply ·
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Had a question / request on Friday night. I was not expecting someone to get back to me until Monday, but there was someone that responded to my chat question, did their magical code thing and in minutes my request for a customization was done. Excellent customer service and product!!
Just started using it and looks like it has the bages/icons that I'm looking for and the ability to customize positions
Customer is right on time! Will take the time to explain what is going on with the speed even if it has nothing to do with the app. They will provide a roadmap for increasing the speed. Awesome customer service!!
Easy to use and import products into the store so far... will follow up later when I have sales and some more experience with the shop
