EAROS
United States
Reviews (6)
Henry Thompson was really helpful helping me set up the integrations to bring our Shopify reviews into Tik Tok and went above and beyond by offering me several tips to help us increase our review conversion, which will lead to more sales. Thank you so much!
I was hesitant at first because of the price but in the end we were able to get rid of our bookeeper and are saving so much money. It's also helpful now that I am handeling it myself that I have a full picture of our financials instead of someone else who was organizing it all. It's also so much easier to to use than quickbooks. I have no financial background and it has given me a lot of clarity. I also love that there are live agents there to help any time I have a question about accounting and using the platform. Very easy to get answers.
Gerat designs, great customer service, and great value. Anyone looking to add premium features to their store should give them a try! Thank you, Mark for the assistance!
Could not get it to work or any support
Developer reply ·
It seems as though the emails I have sent your support@ email address have not gone through or have been disregarded. I do my best to respond to all customers within 1 hour after they send in a question, because we are a small business I believe it is critical that we have exceptional customer service. I have sent 4 emails to you from 3 different email providers over the course of the last 5 days with no response from you. Your question was that you "could not get it to work", I can see that there are a couple attempts to bulk upload locations, so I assume this is what you are referring to. However your uploads were not following the simple instructions we provide to use the template. Bulk uploading is super simple, just download our .csv template, add your locations underneath the header row and then re-upload it! I am sorry you felt so disappointed with your experience, this is never what we want, and even though there is a free trial we still initiated a full 100% refunded to your account. We wish you all the best!
Great app, easy to use, great customer service, and it really increases my sales month over month. Thank you!
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you find the app easy to use and that it's positively impacting your sales. If you ever need further assistance or have any suggestions, feel free to reach out. Best regards,
