Luxe B Co
Canada
Reviews (4)
Ai and Flow is incredible advancement for shopify- Madeleine MacKenzie , Luxe B Co
Im not sure why I keep trying to work with this company. They did not show up for our Google Meet in July of this year and again today. Its like pulling teeth to get support. I'm sure after this review, they will reply to my support ticket on their portal.
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Developer reply ·
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
I wanted to give this app another chance after last year. we have over 100 emails and they never got us up and running. Today I had a video call scheduled and they no showed
