Phat Bath & Body
United States
Reviews (3)
I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.
Developer reply ·
Hi! This isn’t the experience we aim to deliver - especially when your goal was simple: live chat working cleanly on one site. The good news is that this is fixable! A human from our support team can review your setup directly, properly separate the domains, and confirm whether the scanner issue is environmental or on our side. No AI loop, no pressure to stay. We’ve already sent you an email so we can take a direct look if you’re open to it. Olek - Tidio
I am very happy with this app. I use it on both of my websites and have found it to be very useful and fairly easy to setup. I'm a little tech savvy, but no where near a developer level and Sam has been there to help, with a response time of less than 10 minutes day or night. The price for the app I find to be extremely reasonable for the tons of features it provide. Definitely recommend this app for small business booking.
Customer service is a joke. They keep asking questions that don't get you any closer to a resolution. It's supposed to link your products from Shopify to Amazon, but you end up having errors on everything. Today my Amazon order didn't sync at all and thank goodness I still have my Amazon seller notifications or I wouldn't have know at all. When I brought this up all I got was excuses why It didn't sync. If I have to do all the work myself, I don't need them getting in the way. Honestly, I think the good reviews they have posted are fake.
