Welham & Co

Great features and easy setup. I appreciate how helpful the team has been!

Support team does not exist. Sent a message to support over a week ago. Followed up 2 days later, and I'm still waiting for a response. The quality of articles this app generates isn't as great as others make out to be. The AI hallucinates frequently, and will even mention other competing services/products for our niche which it has retrieved from the web.

Downpay has been a game-changer for our business. Our customers now have the option to place an order and see their custom artwork before they pay! As a result, our sales have gone up significantly and our customers appreciate the flexibility to pay only once they approve their custom order. Denis & Diana have also both been incredibly helpful with implementing Downpay on our store. Being able to talk directly with the founders has been great, and they even helped with a few customizations to ensure everything went smoothly. Highly recommend Downpay for any type of business - your customers will thank you!

The team was great in helping to implement customizations so that our product add-ons were styled for our store theme seamlessly. Highly recommend.

This is an outdated app listing, which shows an older version of the app. The current app looks nothing like what the screenshots show. There is no theme snippet used to install the app, as suggested by the screenshots. We are using a Shopify vintage theme, and they do not provide any support. When I reached out to the support email, the responses were very basic and not helpful in getting the app to work for us. We ended up uninstalling the app because they stated "Unfortunately, your current theme isn't compatible with our app".

The app was very simple to integrate and works much better than our original theme's product page image slider!" The support team is extremely helpful and quick to respond to messages. Nikolay was a great help in getting everything customized for our store. Highly recommend.

I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login). All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

This is an absolutely incredible app for any store that sells custom artworks. The ability to set up email flows and manage proofs all in one place is a lifesaver. Amazing customer support. Highly recommend!