Meghan Fabulous
United States
Reviews (5)
I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it. That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.
Developer reply ·
Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us. The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved. If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.
Friendly helpful service and intuitive interface. Very customizable.
We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.
Developer reply ·
We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. 🙏 Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. ⭐️ P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! 💛
Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.
Great app - easy to use and the best of several that I tried. Their customer service is very good. They work on Indian time, so you won't usually get a same-day response, but they went above and beyond the call of duty to help me, and did a fair amount of troubleshooting and modification in my site to make the app work properly. I'm impressed!
