Watches by Andrew
Canada
Reviews (4)
Charged for years despite not using the app I recently discovered that I’ve continued to be billed monthly for AfterSell despite not actively using the app for years. I’ve contacted support to resolve this - waiting to hear back.. I’m disappointed that these charges continued for so long and am hoping AfterSell will review the account usage and make this right. I’ll update this review to reflect how the team ultimately resolves the issue.
Developer reply ·
Hey Andrew! Brandon here - I'm the Support Lead for Aftersell. Great to connect with you! I appreciate you taking the time to leave us this review to bring awareness to your situation. I can see that you were chatting with the team a few hours back about things! I've sent you an email directly to help move things along quickly for you. Please keep an eye on your email inbox for my message and we'll get things resolved!
I should have taken heed of the other 1-star reviews. I almost never leave reviews, but in this case, I feel I have to - to help others avoid wasting time and energy. Despite spending over 4 months actively trying to integrate Klarna with my Shopify store - including countless emails, troubleshooting steps, and back-and-forth with support - the experience was one of the most frustrating and unproductive I’ve encountered. Despite countless emails, screenshots, and explanations, the app never functioned properly - and support continuously offered surface-level responses without resolving the issue. The app lacks clarity, error messaging is non-existent, and the support process is incredibly inefficient. I’ve removed Klarna from my store and will moving to another provider. I strongly recommend others avoid this app unless you’re prepared to spend months troubleshooting with little to no progress.
Developer reply ·
Hello, we regret this was the experience you had with our app, as well as our Merchant Support team. We are currently working hard to address experiences like yours with app improvements, and better support routines. We've tracked down your support case, and we will be following up with you there if you would like to discuss your experience further.
So far my experience with the Alia app and Shaan, the co-founder, has been nothing short of amazing. Shaan's dedication and service to his customers is alone worthy of a 5-star review. Set up was seamless and Shaan's guidance through video call and email have been fantastic. Not only that, the they actually help you set up an initial pop up and lesson campaign for you based on their best practices! I'm looking forward to seeing the results of the app as I test it out on my website. Don't hesitate to try out the app and see for yourself!
Fantastic app and and great support from Gabriela. Keep up the great work.
