Klarna On‑Site Messaging

As a PM in my past life, I have a theory that this app was intentionally designed to fail. It doesn't make sense.

I don't leave negative reviews often, but after this experience I think other Shopify merchants deserve the warning. I've spent weeks trying to get Klarna connected to my store. Shopify support confirmed my Merchant ID is valid and active on their end, so the problem sits with Klarna's own integration. The app fails to connect with an error every time. Every time I've contacted Klarna support, the response has been automated: a bot sending links to generic setup documentation. None of it addresses a connection error with an already-confirmed Merchant ID, because it's all written for someone setting up the app for the first time, not someone whose setup is already failing. I've explained this repeatedly and gotten the same doc links back each time. No human has actually looked at the error. So now I'm stuck in a loop: Shopify says the integration is Klarna's to fix, and Klarna's support system won't route me to a person who can fix it. Weeks in, still unresolved, still no reply from an actual human being. If you're considering Klarna for your store, know that the moment something doesn't work as expected, you're on your own with a chatbot. I wouldn't build a checkout dependency on a payment provider whose support layer can't handle a problem that isn't in their FAQ.

Great way to advertise Klarna monthly payment plan on product page. Works nicely and automatically with Shopify Payments Klarna payment method. Took one star off as it lacks the ability to change if the text for the placement "credit-promotion-auto-size" is left, center or right. By default it is at center but for our store text to the left would've resulted in cleaner look.

son unos impresentables, llevo mas de un mes diciendo que necesito cambiar la cuenta y no hay forma envie 400 correos , 3000 llamadas y no son capaces de cambiar la cuenta ni de bloquear los pagos. Me deben mas de 4 pagos ya que les llevo avisando mas de un mes.

Very bad, installed the plugin but it doesn't show staging information

WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments.

Do not waste your time. The application was working with some errors, for example it did not appear if the product was more than 1500 euros. But it was working. Suddenly it has disappeared from the web. In the template it appears but then it does not appear on the web. The application tells me that I have vintage mode but I have a 2.0 theme. Has anyone been able to contact support to fix anything it is impossible. Anyway run away while you can.

UPDATE: Since writing the review below, I have now had further communication and a solution from Klarna. The app was installed twice; once within Shopify, and again within the Klarna Portal. No idea how or why that happened as they appear as one and the same to thing to a new user with no previous experience, but this was causing my issue. I was contacted by Nicole from Klarna support after reading my review below. I'm glad it is sorted but frustrated that I had to waste time with 2 agents over chat, (who did not give a solution) and then write a review, just to get the help required. It was actually very simple to fix if only you knew it was an issue in the first place. But I appreciate Nicole reaching out and taking the time to understand the problem, and following up with clear instructions that resolved my problem. ---------------- As others have reported, there is clearly an issue with this app and Shopify. I've followed all instructions and still can not get the thing working. When support eventually respond, it's a standard robotic line of 'we can see you have successfully connected your store...' - Which is true, but it is not displaying the Klarna on site-messaging, and therefore it is not working. No assistance, you just get pointed you back to the instructions. very disappointing service from what should be a great solution. And please do not reply stating it's working, its not. It's connected, but not working.

First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks. Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, but by then we had already set up an account with Klarna so I don't know whether we needed it or not. As others have said, support is awful. I contacted them three times and eventually got a reply, which had literally nothing to do with the questions I had asked them. But the worst was to come. We have only had Klarna set up for a couple of months, have received a few orders (would we have got those orders without Klarna? None were high value) but here's the problem: If a buyer wants to return an item they apparently have to report it to Klarna. Klarna them register this return as a chargeback and you're charged £10 for the privilege. Having NEVER had a chargeback in 6 years we have now had 3 in 2 days, one for an order that was never sent because the buyer asked to cancel - it seems Klarna need to be notified and then register this as a chargeback. A second order from the SAME buyer which WE cancelled and this was also then registered as a chargeback, and a third one today, after a customer had asked to return an item and we agreed and gave him return details only to be notified 2 hours later that he had filed a chargeback. This time we asked the buyer why he had filed a chargeback as we had already accepted his return request and he insists he hasn't, only that he had to inform Klarna he was returning the item. This is how we found out what was happening. It's absolutely farcical - we're charged £10 and have to fill in a chargeback defence claim even though the buyer (apparently) hasn't filed a chargeback. It seems that it's just Klarna being Klarna. Needless to say we have now disabled the payment option and unless we get a full personal explanation and assurances that it won't happen again we will not be using Klarna in the future. REPLY TO KLARNA'S RESPONSE: I'm well aware that this is for the on-Site Messaging app and not the Klarna Payment System but it is important that business owners understand what they are getting into, and you have provided a classic example of the problem here: You state that "If you have enabled Klarna via Shopify Payments, returns registered by customers through the Klarna app will come through as disputes. You must respond to them via email to avoid the chargeback. Chargebacks will only occur if you do not respond, at which point Klarna will close the dispute in favor of the customer." Well I'm sorry, but that's absurd. Why would a return be logged as a dispute? Every business on here will tell you that returns are common and there is no reason whatsoever that you should be logging them as a dispute. Furthermore, it puts us in a very difficult position because we have no idea what the buyer has said to Klarna. If Klarna are to intervene at all it should only be as a last resort. In my case I had a buyer who asked for a refund before the item had even been dispatched and you logged it as a dispute, another order from the same buyer which we cancelled because of the first dispute (we didn't want to risk another dispute but she reported it AFTER we had cancelled the order and you logged it as a dispute anyway, and this third one. This third one is a relatively high ticket item that the buyer has returned, falsely claiming it is faulty. we have rigorously tested and inspected the item and it is working perfectly. Despite this, from day one it has been logged as a dispute. It is now 5 days since the buyer returned the item and we have since tried to contact the buyer. However, in a previous email, when we advised him that the item needed to be tested he replied stating that "we had no reason to contact him" and email are now being returned undelivered, indicating that he has blocked us. Why? Because, according to him, Klarna has ALREADY REFUNDED HIM. If that is the case he was refunded before we even received the item back from him. His return is well past the window for unwanted purchase returns and there is nothing wrong with the item, as we suspected, so he is not entitled to a refund under the terms of the Consumer rights Act but it seems you've given him one anyway. This order has NOT been cancelled because he is not entitled to a refund but we haven't even had the chance to put our case forward. According to the details on our Shopify dashboard. "The inquiry response has been submitted. The customer’s bank will receive the response on March 14, 2025 at 11:00 pm". Where does this leave us? Because we are therefore still owed 100% of the payment. Sorry, but you cannot treat people this way. Retailers have rights too. You should not have taken ANY action without communicating with us first, you should absolutely not be making decisions based on nothing more than the fact that the buyer asked to return an item and we should not have to chase for a payment that has already been made then apparently taken away from us again, which is precisely what will happen when you finally get around the looking at this case on March 14. Regardless of the outcome you should not be placing us in this position in the first place. There's no way I will be reintroducing Klarna if this is how you deal with returns, there is no need for you to intervene at all. REPLY TO 2nd KLARNA RESPONSE: You're damned right we should not have received chargebacks, and needless to say the main one has now been found in the buyer's favour despite providing thorough representation explaining that after extensive tests we found absolutely nothing wrong with the item the buyer returned claiming it was faulty. A conclusion that despite contacting us many times, including several abusive messages, simply stating that he is not paying NOT ONCE has the buyer contested our findings. Yet Klarna still found the case in his favour. As my chance to present our case closed at midnight on 12 March and the decision was made just 4 hours later, at 04:00 a.m., clearly this decision was made by bot. Absolute farce and I will indeed be contacting you by email, because if this decision isn't reversed we're going to court. NEW UPDATE - FUNDS REIMBURSED: I want to be as fair as possible so I have agreed to update the review. Klarna have contacted me and said they would look into this matter, and as a result I have been refunded for the full amount of the chargeback that was taken from me. However, how and why all of this happened I still have no idea or any real explanation. The payment should not have been taken from me in the first place and I've only got back what was rightfully and legally mine after a lot of hassle so I'm not really sure what I'm expected to say. I do appreciate the refund but this should never have happened. The help received from the Messaging team is very much appreciated but I still think the whole system lacks a lot of clarity and unfortunately it's a case of "once bitten twice shy" for me. I'm not sure if Klarna expected the review to be removed but there's no getting away from what happened.

Amazing. When we first installed - it didn't work, but after the help of Nicole on the support team, it was instantly installed and functioning correctly. Thank you.

I should have taken heed of the other 1-star reviews. I almost never leave reviews, but in this case, I feel I have to - to help others avoid wasting time and energy. Despite spending over 4 months actively trying to integrate Klarna with my Shopify store - including countless emails, troubleshooting steps, and back-and-forth with support - the experience was one of the most frustrating and unproductive I’ve encountered. Despite countless emails, screenshots, and explanations, the app never functioned properly - and support continuously offered surface-level responses without resolving the issue. The app lacks clarity, error messaging is non-existent, and the support process is incredibly inefficient. I’ve removed Klarna from my store and will moving to another provider. I strongly recommend others avoid this app unless you’re prepared to spend months troubleshooting with little to no progress.

UPDATE: 10 days later I had a reply back although the person didn't know what the problem was. After highlighting that to them, someone else replied which didn't appear to know either but at least quoted Sara Nyrönen (Delivery Manager) in. Sara eventually replied and was very helpful. Essentially, we created a Klarna account ourselves before Shopify coming up with its own integration. Due to the integration, I believe that a second account was created automatically behind the scenes, but Klarna couldn't detect the correct one to use. Sara shared with us the correct Merchant ID which worked right away. Hopefully this will help somebody, both help desk and customers. PS. I don't know how it works now, 6 months later, but I believe the app should have at least a clear notification about this scenario and how to address it (e.g. raise a ticket with this specific request). INITIAL REVIEW Oct 2024: Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :( I have contacted merchant@klarna.com three days ago without an answer.

UPDATE: after reaching out, Klarna support has solved the issues in a proficient manner, special thanks to Teodora and Nicole for the help!

It works only with last updated theme. easy to install

Same experience as other users: the app doesn't work and the customer is nowhere to be found. Opened a ticket 8 days ago... The app used to work on our store, but wouldn't translate for German customers. We were advised to reinstall it, which completely broke it.

Wtf...i lose my time.

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers. For anyone out there struggling like i was just take a mental break. Then go back to the klarna app on your shopify store click the dots on the top right then hit manage it will send you to the klarna app log in with your business info and then follow the steps from there. Make sure you have your merchant ID handy. The app will automatically try to integrate. Then it will switch to your shopify store but it wont go through. There will be a box that says manual entry thats where you put in your merchant ID and then your done, its activated. I think thats all the steps lol, sorry if I missed one. Just follow the last few steps after that. Hope this helps.

The app is not working. Don't lie to people. I have not been contacted by any support team. The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not at all interested in solving the problem.

Not user-friendly at all. It's not working.

The wrost damn setting experience I have ever had! (Store 2.0) The banners are not responsive, it cant be fixed on top, it's basically useless. It's absolutely terrifying how little effort has been put into making this thing work.

It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".

Super easy to se up in 2 minutes. Would recommend to anybody. No idea why there are 1 star reviews.

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.

Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.

It simply does not work.

its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time

Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Doesn't work anymore,everytime open it just say"An error has occurred". No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone? Update: A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.

The app is not working, it worked in the beginning and now it does not anymore.

Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.

I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand

Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....

Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.

I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.

Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?

When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?

The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error

Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette. Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande! Grazie mille Servizio 10 e lode

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Super App, full integration with our website and our theme. The service team done also our request within 24 Hours which is quick compare to the size of company. So far very happy to use Klarna just like our customers.

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended . sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :( UPDATE: MARCH 2023 Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.

Great app. Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€). Is it possible to manually change this position? For example: Current on-site message: Betaal in 3 delen van 43,00 € Prefered on-site message: Betaal in 3 delen van € 43,00

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

impossible to install itry and cant made it visible on my ebsite also not see any support sad

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??

Hello, I like this app and installed it on my store. However, it is not working at all. On-site messaging does not appear on my product page or any other page. It gave an error. I wrote to customer support via e-mail and the app messaging panel and waiting for the solution. I will review my comment and give 5 stars If the problem is solved soon. :) UPDATE. I have been contacted by Klarna customer service and told that the app is working properly within the geolocation of my store and currency. Thanks.

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte Jättekonstigt

Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!

Da migliorare, sono riuscito ad attivare il servizio solo grazie all'assistenza, molto rapida e preparata. Non è intuitivo e fluido il processo

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Appears to be working fine - no coding input required and the integration was seemless. Not sure what so many people are having trouble with looking at some other reviews!

Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are not compatible with Shopify’s latest checkout. They will no longer be available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?

Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema

Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.

Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna

Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.

This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.

Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.

If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Excellent support and help, quick responses, integration was done quickly and all edits were done perfectly.

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

Easy to use the app, great support, quick response times. I couldn't figure out how to place the add on the product page but the team helped me sort everything out!

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

I have only recently installed this app, so it's a bit early to comment on the performance, but it looks great so far. However, I can comment on the customer service I have received since installing the app. I had a bit of a nightmare getting everything set up and looking how I wanted it to on my site, as I'm not the most technically gifted person, but Mimmi's customer service has been second to none! Extremely efficient and makes sure everything is exactly how you want it to be. Mimmi has really gone above and beyond for my business, so for that, a 5* is fully deserved!

Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna

Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)

A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!

trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys

There was a conflict with my theme so placements didn’t work but Klarna helped put it right very quickly. Special thanks to Mimmi who went over and above on more than one occasion. Lots of report Klarna helps AOV so I’m glad it was sorted. Defo recommend the service.

Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page

very nice service. give me instant installation guidelines. nice communication person support. nice service klarna.

I had a little bit of a problem and couldn't see the ad positioning when setting up, but got to Klarna website and within minutes got support. Mimmi was super helpful logging in my website and helping me with it. Fantastic service! Thank you again!

Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)

The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!

I was not able to install the app so I delete the app after the bad reviews I read! I give it another go, didn’t work neither so I contact help! Mimmi was soooo helpful she did all the set up for me! Quick an easy

Very good does exactly as described once installed correctly and support is very helpful so recommended.

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.