World Spice
United States
Reviews (6)
App works well, and support was fast & helpful when there was a small display bug between the app and our theme.
Developer reply ·
Thank you so much for your kind words! 😊 We're happy to hear that our app helped solve your issues. If you ever need any assistance or have feedback, feel free to reach out. Happy selling! 🚀 WizzCommerce Team
We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good. I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.
Did not work. Uninstalled, but it permanently leaves a "back order" message on my product page. I cannot find a way to remove that. Very frustrated. I also just contacted support and the email bounced. support@casualecommerce.com
Developer reply ·
Our support email was down for a few hours, it is back up now. Likely what happened is your "continue selling when out of stock" setting was changed on the product by the app based on your preorder setting. You have to go to the product and change this back, aside from this the app doesn't edit your code or leave any changes behind.
We've been very happy with the app, as well as the support. It's totally removed our need to input custom orders for commercial clients. For us, a few killer features: - live, commercial pricing on the site - customers become wholesale customers simply via Shopify customer tag, no extra customer profiles stored outside of Shopify. That's great. - ability to limit certain products (including in search!) to certain commercial customers - net-30 payment terms
Thrilled with the app and team so far. Easy to install, the dashboard is extremely intuitive and feature-rich, and this is the only platform I've found that supports royalties and affiliate commissions on the same order. That's huge for us... allowing us to pay collaborators their royalties, while also paying affiliates whatever commission they earn. Very responsive and kind support team as well.
The bar shows on my live site even though I have only activated it in my backup theme for previewing & configuring. So real customers saw it and that caused some issues. And there's no contact form to reach your support team so here we are.
Developer reply ·
We’re truly sorry for the trouble this caused. The bar showing on your live site when it was only meant for your backup theme is definitely not the experience we want for you, and we understand how that could confuse customers. Just to clarify: the app’s bar appears on any theme where it’s activated. Also, our chat support is available directly inside the app for quick help. Thank you for your feedback - it helps us continue to improve. Best regards, KaktusApp team
