theLightShop
United States
Reviews (5)
8/20/24--STILL an issue. The help is delayed and incompetent. THEIR APP DOES NOT WORK. The App jacks up the Schema. Their refusal and inability to admit or fix the App so it works correctly without adding some bogus Code (which also does not work() as I received 2 different sections of Code from them. Each one different. STAY AWAY. STAY AWAY FROM THIS APP. Unless you enjoy talking with India at 2 in the morning. 1/4/24--not responding to requests for help!!!!!!!!!!RUBBISH! Products appear in google merchant center as "in stock" and in google shopping when they show "out of stock" in the App. Overseas company, requires 2 am phone support over Skype if you want "real" help. The App does NOT work, this has happened countless times. RUN from this App. Your solution to solve a problem requires additional work by us. The idea of hiring and PAYING for an App is to make our lives easier. You work for us-we don't work for you. Improve your App.
Developer reply ·
You have already been informed that the issue is in your StoreFront Theme's Schema markup. Unfortunately, you are not showing any willingness to read the solution shared. It would have taken less time in implementing the correction than venting your anger everywhere. You have been using our app for more than a year and still using it. So, I don't see any point in running away from the app.
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!! Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Developer reply ·
Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!! No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
Really disappointed with this App. The App not only changes the product description box on the admin product page but it also changes the SEO block...so whatever work you've had there gets replaced with the new product description the App writes. Not only that, it writes the SAME THING in both Fields. So whatever it writes in the product descrip field also gets written in the seo field. I don't know that I see anything on their APP about the SEO field. When I questioned them on this, it took over 24 hours to get a response..no Live Chat....no phone #. Their response is shown here: "Thanks for your patience on this. I was checking with our development team. The AI is doing this, we don't have control over it. I would recommend you edit the description in the HTML editor before submitting it. " So they know this is happening and don't tell you in advance (?)
Bulk Tag updates works very well. Very easy to use-haven't used it for any of the other features yet.
