The Rustic House
United States
Reviews (3)
WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.
Developer reply ·
Hi there, thank you for bringing this to our attention! We have located your ticket and will be in touch regarding next steps shortly. Please have a great rest of your week!
Great customer service. Easy to set up. Good value. We created a new website and were able to keep all of our reviews from our old website.
Their support team is very helpful and timely. The form builder tool is easy to use, edit, and integrate.
Developer reply ·
Thank you for the wonderful words! We are happy you like our app and are having fun with it.
