Equip2clean
United Kingdom
Reviews (3)
Janani was super helpful on the support chat and solved my issue in no time at all!!
Developer reply ·
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
ABSOLUTELY EXCELLENT APP! I spent a morning searching through various other appointment booking apps, installing and testing features and trust me when I say this is the best on the marketplace. Easy to use, powerful features and the support I received from Leo within a few minutes of opening the chat was exceptional. The elite-level features are great and definitely worth the subscription price. I created 3 free products in their own collection (showroom consultation, video call consultation and telephone consultation) selected those products in the app set up the appointment slots, availability and custom questions I wanted to include in the booking form, and then enabled the app! Thank you for making it simple!
Causes us so many issues, creates an additional sku every time which messes up the back end with thousands of products showing. The item does not show in the checkout so customers are constantly on the phone asking if the item has been added or not. Just causes a complete mess to your skus.
Developer reply ·
Hello, Thank you for your feedback. We are truly sorry you faced difficulties while using the app. As you may know, Shopify doesn’t allow third-party apps to change original products’ prices at the checkout without using the standard variants or cloning the product. So to make it possible to pass the selected options to the Checkout, the app generates a custom product variant for each unique combination of options added to the cart. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one. As for the Checkout issue, you may address us at apps@mageworx.com and our support team will check it. We've reviewed your previous tickets submitted several months ago, there were incompatibility issues with the third-party drawer. Unfortunately, no app provider can guarantee compatibility with external plugins. Thank you.
