Giftbox Boutique
New Zealand
Reviews (6)
Easy to use app, simple installation and great support. Recommend for all stores requiring an age verification.
The customer service was great and the forms have good functionality included in the free version.
Developer reply ·
Thank you for your kind words and your positive feedback! We are so glad to hear that you are enjoying the Hulk Form Builder app and that you found the customer service team to be helpful. We understand that it is important that our customers get the most value out of our product and that is why we strive to include great functionality in our free version. Thanks again for your review!
This has made our reconciliations so much quicker! And if there are any small errors, the team are quick to sort this out. Special mention to Eric, so friendly and really understands our needs! The guys here at Reconcil.ly are super responsive and have developed an app that has solved a lot of problems for us. Saved us an immense amount of time and stress. Well done team.
Developer reply ·
Cheers for the kind words and support. All the best!
UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.
Developer reply ·
Thank you for your review, and for your feedback, Andy. We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us. Hoping that we can turn your experience around :) Thanks again for the feedback Karl | Team Lead, Technical Support
Does what we need, easy to set up. Could look better. very basic in design. - technically very good.
The app itself is great, its obviously very simple so that makes the $49 a month makes me feel like stabbing my eyes out with a knife. They need to assess their pricing because as of this minute I am looking elsewhere.
