Pookadai Florist Toronto
Canada
Reviews (4)
Amazing! Great support! Thank you Rutvik! and Allan! You are the BEST!
Developer reply ·
Hi Karthick, It was lovely to meet you and being able to help during a crucial time. We are always here for you! Best Regards, Allan
I moved from Zapiet to this app thinking it would be an upgrade, but it turned out to be a complete waste of time. Their team had full access to my store and handled the entire setup, yet during installation, they nearly crashed the site by disabling all key functions, including the “Add to Cart” button. I had to restore my previous theme just to bring the store back online. Even worse, their configuration allowed customers to place orders without being charged the correct shipping fees, leaving me to cover the shipping costs out of pocket to protect the customer experience. When I contacted them for help, they simply said they didn’t have the ability to support at the moment. Extremely disappointing experience. I am reverting back to Zapiet and now have to reinstall and reconfigure everything from scratch.
Developer reply ·
Hi Karthick, This is Siva from the Pickeasy app team. I sincerely apologize for the inconvenience you faced while using our app. I truly regret the experience you had, and I take full responsibility for it. I would really appreciate it if you could give me one last opportunity to make things right. I’ll personally get on a call with you to help with the entire migration setup, ensure everything is configured correctly, and stay on the call until it works perfectly as per your needs. I also noticed that you were trying to connect your UPS shipping carrier with Pickeasy. Unfortunately, at the moment, Pickeasy doesn’t support live carrier integrations. I completely understand that this should have been communicated more clearly. The reason behind this is that adding live carrier support within Pickeasy introduces additional complexities to our advanced rate rules. That’s why we have a dedicated app built specifically to handle live carriers and their rate calculations efficiently. I genuinely hope you can give us this one last chance to assist you with both apps and ensure your complete satisfaction. We value every one of our customers, and your trust means a lot to us. As a growing team, we’re committed to doing whatever it takes to make things right. We truly appreciate your support and understanding. Warm regards, Siva Pickeasy | Logbase.io
This app is still in test mode and feels unfinished. It’s not ready for real users, and I honestly don’t see how it’s a viable option at this stage. It ended up being a waste of my time.
Developer reply ·
Hi there, Thank you for sharing your feedback. I completely understand your frustration and truly apologize for the confusion caused. It seems based on your requirement, our team recommended ShipX after you tried connecting live carrier rates in our other app, Pickeasy. Unfortunately, we didn’t get the chance to guide you through ShipX’s setup process to meet your requirements. Because of that, you may not have been able to explore the full potential of the app. ShipX is fully functional and designed to connect live carrier rates like UPS, FedEx, and others once configured correctly. And, I’d be happy to personally assist you in setting it up as per your store’s needs. If you could give us another chance, I’ll ensure everything is configured smoothly from start to finish. Please reach out to us at connect@logbase.io, I’d love to help make things right. Warm regards, Siva ShipX – LogBase Team
