Matchatori

Sorry for your poor experience. Since you spent Less than a minute using the app, If you could elabourate some feedback we would love to improve Hoppy Bundles for you.

Sorry to hear you found the setup difficult — we'd genuinely love to help. Based on our previous conversations, you reached out twice and we replied both times asking for a few more details to get things moving. Unfortunately we never heard back. Our team followed up separately to check in, and after the app was uninstalled and this review was posted, we made three more attempts to reach you — but still no response. We're always happy to walk merchants through the setup personally, but to do that we need a little back and forth to understand what's needed. If you'd like to give it another try, just reply to any of our emails and we'll take it from there!

Amazing, thank you so much!

I’m truly sorry for the late reply to your email. I’ve just sent you a new message and would really appreciate your feedback on what we can improve or implement to turn your experience into a positive one.

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you’ve experienced with our platform and support—this isn’t the experience we strive to provide. After reviewing your conversation with our Support team, I can confirm that your concerns were escalated to both our Product and Customer Success teams. We’ve been working to improve system performance and the overall quality of our service based on this feedback. As a gesture of goodwill, we extended your trial by 30 days to give you more time to explore the platform without pressure. Our team also made attempts to follow up and provide further assistance, but we did not receive a response. We take all feedback seriously and are committed to learning and improving. If you have any additional questions or need further support, we’re available via live chat and happy to help. Thank you again for your feedback—we truly appreciate it.