Hextom AI Translate & Currency
by Hextom · launched
View in Shopify App Store ↗Reviews (1220)
Good app! I've used multiple translation apps before and this one honestly not only user friendly but their customer service is awesome, they helped me step by step, very patient & fixed my problem right away!
I would 100% recommend Hextom for language translation. their support team are excellent and very responsive
Be very careful before using this app for free or paid plan (No Matter what) I upgraded my plan because I urgently needed more translation capacity. After paying, I found out that the new plan's credits would not be available until the next billing cycle. This was not clearly communicated before the purchase. Support did not provide a practical solution. They simply told me to buy even more credits or wait until next month, even though I had already paid for a new subscription. This is a very poor customer experience. I use Hextom across multiple Shopify stores, and unless this issue is resolved, I will be moving to another translation app. I cannot recommend this app based on my experience.
I’m very satisfied with both the functionality and the user interface of this app. What stands out the most is the support team’s quick response and efficient problem-solving. They addressed my issues promptly and professionally. I highly recommend this app to anyone looking for a reliable solution and excellent customer support.
Great app! Already doing translations into several languages
Excellent app with fast, reliable support. We had an issue with the language code configuration, and they identified the root cause and fixed it right away. Very satisfied with their service!
Ein Muss für jeden, der ordentlich skalieren möchte.
Absolutly don't take this app !!! I do translate (with IA) the website, everything where good, until they (WITHOUT OUR PERMISSION) rolled back completly the URL translation. Our website is currently under 404 for all our market, and they absolutly don't care. We are currently taking legal action.
The app itself works smoothly for translating and currency conversion — no issues so far. It's great to see a team that actually cares about helping merchants. Really impressed with the support team. I had a few questions, and Bryan was super responsive and helpful.
Really good price! Additional credits are also cheap. Amazing support also!
Currency converter works very well, easy to install and I can select the currencies I want to display. It does exactly what I need it to do!
I’ve tried several translation apps over the years, and Hexcom stands out as my preferred choice. The interface is clear and easy to use, the support is excellent, and purchasing additional credits is simple and transparent—you always know exactly what you’re paying for.
Tolle App, die neue Texte automatisch erkennt und übersetzt. Struktur der Shopseite wird automatisch erkannt. Auch Bildübersetzung möglich. Schneller und bemühter Kundenservice.
たくさんの機能があり、使いこなすまでに時間がかかりますが、わからないときはすぐにチャットで質問でき、不明点がすぐ解決できます。
The app is intuitive so it's easy to install and configure. It's also a true translation and properly configured to send the hreflang signals to Google (which many other translation apps don't). Now where the Hextom team really stands out is their support! There was a conflict with another app we had installed and Ingrid together with the development team were able to configure the exception rules so the other app could be fully translated and continue to work with the Hextom app! Not only was the app designed to address exceptions like this, the team at Hextom put together the solution and implemented it so our site works flawless in all our languages across all our apps! A++++++
I’d like to express my sincere thanks to Ingrid J and Vincent O for their outstanding support. Their service attitude has been excellent, and their responses have always been fast, timely, and very helpful throughout the process. It really made a difference while I was setting up and troubleshooting the app. I truly appreciate their professionalism and support.
Übersetzt extrem schnell, sehr zuverlässig und preisgünstiger als andere. Um Längen besser als die Shopify eigene Lösung.
After trying Shopify’s native solution and two other translation apps, we still couldn’t achieve a truly complete translation, especially across dynamic areas and after-login/customer-only pages. Hextom was the first tool that genuinely allowed us to finish the job. What made the difference is the flexibility of the workflows: Visual Editor, “All translations”, Custom Translation, and Excel import/export. Combining these approaches, we were able to translate everything, including cart-related and after-login strings, and the final result is now fully consistent across languages. Support was also excellent. Ingrid took the time to understand the exact scenarios, reviewed recordings, explained the Visual Editor limitation with login sessions clearly, and pointed us to the right workaround. That clarity saved us a lot of time when we were already deep in execution mode. One note for other merchants: don’t judge an app only by the number/quality of reviews. Some tools simply do the job better, and this was one of those cases. We’re happy customers. Highly recommended for merchants who need a serious translation solution and responsive, knowledgeable support.
Incomprehensible, no direct support only via email, you pay for a program that tries to translate, and then they charge you a high credit. Disappointing
Had plenty of issues in the beginning but I reached out to the customer service and they solved the issue within 10 minutes, One tip is to don't forget to synch the shopify markets with the app! Other wise the translation woun´t appear! Thanks to Ingrid J!!!!
Support is not existent and the actual service is poor! It took me a lot of time to translate our gempages landing pages only to find out that they are actually NOT translated. They visual translation app actually replaces the words from English to the other language in real time every time which caused HUGE delays in loading the page and customer is not seeing his native language. Instead he needs to wait around 20 seconds his page to be translated... Ridiculous Tried to solve that with the support, but all they did was to say "this is how our app works" and stopped answering to my email. I tried to reach them 2 times for the last 2 days - no answer at all. Do not bother. There is a lot of other BETTER apps Update: Moved to T Lab Translator, they actually have the necessary functionality and RESPONSD to my inquiry
Good app for translations with a wide range of tools. Sometimes tricky to find things but support is always there to help. Thanks, Angelo!
A very good language and currency tool, simple and easy to understand.
One bad experience, i can tell you that.. shifting to "Weglot" more stable, better support. I had so many frustration about this app, i do not now where to start. But i will leave it with that.
I’m from 8849tech.com, a best-selling brand of rugged, waterproof projector phones and tablets.I’ve tried many translation plugins—some were too expensive, while cheaper ones didn’t work well.This one is the most affordable I’ve found that actually works great, with no complicated setup and fast customer support.There was a small issue—the price displayed with a “-” sign—but their developer fixed it very quickly. I’ve been using it for about six months now, and it’s been excellent. Highly recommended! This version sounds authentic, like a real user testimonial, and highlights your key points: value, ease of use, responsive support, and reliability—perfect for a website, app store review, or social media post. Let me know if you'd like a shorter or more technical variation!
You buy credit and they will make them disappear and play dump for you to buy again , if you count what you pay for you will see the scam in this app Pay for a plan and then not have the monthly limit until 1.5 month later , so you pay 1.5 -2 months worth of limits to get half what you pay for Daily it will disconnect from the Website, keep sending to another URLs language, app plugin itself will stop working and shows error or not loading at all .. disaster that causing me to lose sales daily In contact with Shopify to officially report the app , highly questionable
Amazing app I've used for a couple of years now! Highly recommended. Customer service is very helpful!
Hextom support is amazing! They were able to quickly help me to fix all the problems very quickly!
At first glance, it seems easy to use — but there are a few things to keep in mind. I was building a new shop, so the issues weren’t too critical for me, but you should watch out for the following: Indexing: Make sure everything is working correctly and that no links are broken. There’s a selector conflict in the Tails theme (the support team is helping me with this). Basic translations: Double-check them several times — sometimes they don’t apply as expected. Once everything is set up and running properly, I see no reason to use anything else.
