NAIPO.de
Germany
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Reviews (4)
Shady but used to be good. Now you book the highest possible service tier and they deliberately add errors and then tell you that you can use one of their other apps to solve the issue! Beware!!!
Developer reply ·
Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help
UPDATE 4.0: There are always random parts which arent being translated by the app. Really annoying. You have to check every custom domain page by page. Also the app doesnt work with Shopify Markets UPDATE 3.0: Awesome app with initial, prolonged issues. Were just getting started to really use the app since we had to wait for all parts - especially plug ins - to be translated. The auto-translations are semi-good. There are def corrections which need to be done. Its odd that some are randomly not being translated by the app. I really have to mention their expertise tho. By far the most prolific amount of options in comparison to other apps. If you want your currency to be localized it will cost around 100USD, which has to be paid separately and cant be added to the shopify bill. UPDATE 2.0: We changed from 2/5 stars to 1/5 stars. We gave the app 5/5 stars at first while being on their highest plan. Unfortunately, the app didnt translate crucial plugins. They assured us to change that in a timely manner. 2 weeks passed - nothing happened. We changed the review to 2/5. They did something while making all crucial plugins (eg reviews) disappear on the original page. Really disappointing right now.. Have to change my rating from 5 to 2 stars. The app still hasnt translated every plug in and weve been waiting 2 weeks now for that task to get done. Were on the highest plan they offer but the technial support is really lacking. They probably have a lot of work to be done but as a customer who is on their highest plan we demand faster solutions. INITIAL REVIEW 1.0: Awesome app. better than Transcy. Greatly appreciated and very helpful support was provided by Susanna!
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Developer reply ·
Hi David, Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store. We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority. Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon Regards, Vincent Transcy - Translate Language and Convert Currency
The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.
