Translate store ‑ GTranslate
by GTranslate Inc · launched
View in Shopify App Store ↗Reviews (674)
We had some issues adding a new language, but Grikor solved them quickly. 10/10.
The technical support team is very patient and effective. Especially Milena who fixed an issue I had with the language selector.
The customer support is really wonderful. The programmer Grikor has provided a most effective, quick and insightul solution to my issues. His team mates Milena and Arshak are also amazing. Truly great work
Don't install if you are not willing to pay for their paid version, lots of restrictions, you cannot edit,you cant even create a account on their website. Translations are not 100% correct,if anything wrong you will have to pay first & then only you can edit it. This app is not worth paying 12 dollars per month. I asked them to change the position of mobile widget for that they asked me that it's payable. Not everything has to be paid. sorry really disappointed with this app. Great now this app has blocked me just because of this review that makes this app a thorough professional app, because i found today that its uninstalled from my store & upon installing it again,its not working anymore,cost of saying truth & they think that they are the last app on shopify store that provide this service ???
Great experience with G-Translate. They quickly fixed an issue with the Arabic version of our website. Arshak and Suzan were professional, responsive, and easy to work with. Highly recommend!
The service is excellent and the user experience is great.
The app is very user-friendly, and the customer service and technical support are very professional.
GT is a powerful app with fantastic features. We have been using this app for years now and have been well supported right from the start. Their support team is knowledgeable and responds promptly and very professionally. I am thankful for all the assistance they have provided, with special thanks to developers Suzan and Arshak. They handled anything I've thrown at them with mastery.
Great support from Susanna and Arshak! We contacted GTranslate for help implementing hreflang tags across our 9-language Shopify store with subdomain structure. Susanna and Arshak were very responsive and professional. They quickly updated our theme.liquid file and promptly addressed the adjustments we requested during our verification process. Their communication was clear and they showed great patience throughout. We appreciate their excellent technical support! Thank you, Susanna and Arshak! — Japan Heartful Store
una atención excelente, solucionan los problemas de manera rápida y eficaz. Gracias a Grikor, Dmitry,Milena and Vahan
quick and kind answer, problem has been fixed very well
They have been able to help get everything setup properly and we had a slow down issue but that was on us. Support has been nice and responsive. A ton better than the last app i had! Looking at you TS!
Not easy to use for me who is not familiar with the creation of website but Dmitry makes it possible, thanks for the support!
Excellente application et super service clients. Tout a été parfaitement réglé rapidement. Merci beaucoup Milena pour votre professionalisme et votre réactivité. Cette application est surprenante, facile a utiliser et complète pour un excellent rapport qualité prix. Je recommande vraiment, j'en ai essayé plusieurs mais alors la je suis surpris, si vous chercher une application de traduction essayez la, il y a 2 semaines gratuites, je l'ai depuis 1 semaine et pour l'instant c'est vraiment parfait. Merci Milena pour votre aide
I've had support from Ann. The response is always very quick and the advice is spot on. Thank you.
Excellent support and our site has seen tremendous international growth since we started providing translations to our global customers.
It works. Takes some getting used to but once you do, it's reliable. Great customer support as well. Shoutout to Dmitry.
El servicio técnico de Gtranslate nos ha ayudado mucho, en concreto VahanNos ha echado una mano y todo funciona perfecto con nuestras traducciones
I do not recommend using this add-on. We have been using it for two months, and apart from technical issues, which can be resolved somehow, there is a very global problem: their servers are located in France, so if you use translation on your own subdomains hosted on their server in France, Shopify and all other services such as cookies, etc., will incorrectly determine your user's location, mostly as if they are in France, This significantly distorts the data transmitted to advertising accounts and also harms conversion rates, since the user's country is set by default according to their location, and since their server influences this and identifies it as France, you will have many abandoned checkouts and many problems with this application. Support makes it seem like they want to help, but in reality, they provide a solution that does not fix the problem at all. And if you don't understand this at all, you won't notice it, but the damage to you will be enormous.
Using this app from 1.8 years when the traffic increase to 13k they told me to upgrade server to 10k$ monthly package. Now our traffic generate 3 to 5k$ in sale through g translator and average profit is 600 to 800$. How can we afford 10k$ monthly server.
Great GUI and excellent support staff. Helped me integrate into my theme menu. I tried other apps for translation and nothing comes close to the GUI/UX from GTranslate. We are definitely going to be using the paid for version in the future.
Sehr guter Service. Schnelle Antwortzeit und es wird sofort auf den Punkt gekommen. Kann man nur empfehlen. Mein Ansprechpartner war Milena.
Grikor was extremely helpful and responsive. He provided clear guidance and followed up to ensure everything was fully resolved. I truly appreciate the professional support and timely communication. Thank you for the great service!
Very happy that I decided to use GTranslate. I needed assistance in achieving exactly what I was hoping for, and Grikor and Ann promptly assisted and resolved my challenge. I definitely recommend.
That app work very well for me and the support are really effective and fast!!! I received some help from Milena, it was just perfect. Thanks I recommand that app and that team.
Thank you for support. My problem was solved.
very good app and the best price - after trying many translators app and very expensive ones, im amazed by G Translate for offering a better service, easy to use and amazing fast support at anytime thanks
Very good app. Translation is good and they help very well. Their specialist Grikor is great. He helped me design the translation widget in my own style. Thanks!
The Help team seems to be getting better over time. Im had an issue today and Dimitry rapidly helped me resolve it. I will update my review over time. In general the app is good and the support is good.
Rascher, sehr freundlicher Support. Vielen Dank!
Great app, with which it is even possible to translate the pages of our Pagebuilder app. Nune, Susanna, Milena and Arshak from support are also doing an outstanding job and are a great help to us.
Grikor just solve any challenges you may solve, a true hero if I may say.
Very junk plugin, not recommended. When you uninstall this plugin, it will hog your second-level domain name, showing that you did not pay. The links to the website we made before are not displayed properly. This is an act that damages the seller's interests.
I have requested some help with the chatbox and Grikor from GTranslate help me very efficiently by providing me a quick solution. As I am not a pro in marketing, Grikor shared some guides with images and links and this was really helpful to find the way the solve the issue.
Thanks to the Grikor counselor, the problem has been solved well. Thank you! :)
I can't say enough about the outstanding customer support I received from Grikor! I had been struggling with this issue for months, trying to get the widget positioned correctly, but I never found the right support—until now. Grikor was incredibly helpful, knowledgeable, and efficient in resolving all the problems I was facing. The widget is now perfectly placed on both desktop and mobile, and it no longer interferes with the submenus, which was a major concern. I truly appreciate the time and effort put into making sure everything works flawlessly. Excellent customer service like this is rare, and I’m really grateful for the support. Thanks again, Grikor!
highly recommended , support is always there , thank you Susanna & Grikor , excellent service
Fantástico servicio de atención al cliente para la solución de problemas. La aplicación. Además, funciona magníficamente bien. Muy recomendable
G translate is awesome. Everytime I installed a new app and found it does not work in the first place, their customer service is on top of it to solve all the problems for us! A Very Happy Customer! Thank you so much ! Customer service team: Susanna, Dmitry and Arshak
Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.
The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor
bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing
Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!
I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay
VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.
Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.
Thank you Milena for helping me customizing the app into the header. Great service!
I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.
è un'app utilissima e facile da configurare. Grikor ha fornito preziosa assistenza
I wanted to select a different presentation method to visitors of our webshop to select their preferred language. I could not get things right in the presentation method, but Suzan helped me quickly to get things done. But then I wanted to deviate from the standard, and even that was fixed quickly by Suzan. She is the best.
Thank you Girkor and Vahan!!! They helped customize some settings within minutes of my request. App seems to work great, thank you again!
I love the app; it has opened markets for me at a reasonable price. I have worked with many team members at G|Translate, and they offer solid support, with a special shoutout to Vahan, Grikor, Suzan, and Arshak. If you want to add accurate translations to your website on a directory (e.g., xxx.com/fr) or a subdomain (e.g., fr.xxx.com), then this app might be right for you.
My 2nd install on Shopify stores. This app does it all, really easy to setup if you follow the instructions then lots of ways to mod it for your specific purposes. Support by Vahan was super professional and helpful.
Gran soporte técnico!!! Suzan fue de gran ayuda con la configuración de la pantalla del selector!
The app is good but when you get other apps/widgets that need translation it may take weeks for them to translate it. They are not open for support in the weekends either. Support is fast though but not always the solution.
The apps works, but not on all fronts. It doesn't (automatically) translate reviews from the Yotpo app (like with the rest of the site) via the ''Auto switch to browser language'' function. Only when you refresh the page or reselect the country flag. Also this Yotpo app review text is not a fixed content (section) of the website itself - it is not visible when editing the site from the frontside (creating extra subdomains will not work in our opinion), so we had the feeling the text 'initially' stays locked when someone is visiting the page for first time. We have asked the Support team of G-translate to get this fixed/unclocked. We asked for help, and been told if we upgraded our subscription plan to paid (again) we would get the help. But once we have done that, it turned out (almost directly) it could not be solved. It makes it a bit sad because we already made it clear from the beginning we already have subdomains via Translate & Adapt and showed screenshots of it as well. So they could have known and advised us earlier instead of advising to get paid plan first. Therefore it makes it a bit less experience. If it can be looked at and fixed properly then we would be grateful
i have facing issue with app & support team immediately resolved
Would it be possible to include a "Select Your Language" text for the dropdown?
