Boutique Montblanc Monaco
Monaco
Reviews (2)
After applying the team's recommandation, the app is working now. The installation of this app on my theme was a little tricky but the visual results are looking good. I recommend adding the link of the code tutorial on the "installation" part of the app because it couldn't detect my shopify theme.
Developer reply ·
I am happy you were able to get everything working. Our app will install automatically on 99% of themes. I am not sure why it wasn't working with your theme. If there is anything else we can help you with let me know Jon Relentless Apps
That's strange, I did not touch the app for months and now, each time I try to open it, I get the message : "oops, something went wrong". That's unfortunate, this app does a good job but now I can't add any new translations. Can you solve it? 6th October - Thanks to their quick reply, I managed to regain access to the app by allowing all cookies, a big thanks to the team. Quick question though : if I need all cookies to run on my browser to access the app, does our customers have to allow all cookies on their browser as well to access the translations?
Developer reply ·
I would like to apologize for the issue that you have faced. I have created an internal ticket to your shop in order to discuss the reported case. Our developers have investigated the issue that occurred and figured out that it's related to the browser cookie, not our app. That's why tho fix the issue, please allow all cookies in your browser settings, so the app can work again. Depends on your browser it can be done in different ways. Please find instructions on how to make it happen here https://help.langshop.app/hc/en-us/articles/4407737159570-Cookies-Management . Regarding your question, no, your customers are not affected by this requirement. Also, I'd like to let you know that currently, we are working on the app improvement that will isolate the cookie issue. If you'd like our Support Team will let you know once this feature is implemented. It's really important for us to make the app working well and our customers happy. We are looking forward to hearing from you on the ticket and are always ready to help with any case related to our app.
