Rogue Transfers
Canada
Reviews (5)
Alex has been a life saver. After our access to Drip Apps Build A Gang Sheet app was revoked by the owner for leaving them a negative review about their lack of support, I needed something fast because my entire business was dead in the water. I installed Gangio and had a small issue with not fully deleting the previous app. I submitted a ticket and Alex called me personally within minutes to help me solve the problem and get up and running. He even added a small feature that I noticed was missing. This is how customer service is done.
Developer reply ·
We are incredibly happy that Alex could step in and get your business back up and running so quickly. Keeping your shop online and fully supported is always our top priority, and we're thrilled to have you as part of the Gangio family now. Wishing Rogue Transfers massive success ahead. We've got your back!
**UPDATE** This guy has now blocked access to this app and shut us out of out completely for this review. His fragile ego couldn't handle being wrong. Is this who you want to have access to your business? Lawsuit incoming. *UPDATE* Since leaving this review, the owner of the app messaged me on my personal Facebook account (super weird) to proceed to tell me that it was somehow my fault that these problems happened because I didn't reach out to him personally...I don't know this guy. My fault that their support didn't respond multiple times to my inquiries, my fault that their unsupported feature lost us thousands of dollars, my fault that they didn't tell any of their users that this feature had changed since implementing it. Make that one make sense! He called me insane for leaving the original review below and was a crybaby about any sort of criticism for how he handled the situation. This was a clear violation of Shopify's partner policy that has been reported. Looking at their other most recent review this seems to be a pattern. Super unprofessional. Got some great screenshots for a Youtube video though. If you have a look at his review response it really proves my point here. I also have a screenshot of him saying that there was no warning message when the feature was originally added, but nice try buddy. *Original* I've spent a year with them and it started off great, but support got worse and worse as time went on. Major bugs are coming up with zero response from support which is pretty ridiculous after paying them thousands of dollars. We'll be leaving to build our own solution.
Developer reply ·
How unprofessional for the owner of our company to reach out to your "Public Figure" personal Facebook profile to help. Next time, we will make sure that the warning is MUCH LARGER and that we send a personal messenger so that you never ever ever miss the memo again. There were 54 orders with Rush Fee selected so the total missed revenue is $1080. I would be more than happy to give you the $1080 for the issue since we did not send a personal notification. The warning was added on April 9th and you toggled the feature on on April 30th. I apologize that you didn't see the warning. "Apr 9, 2026 commit 7977ed84 first added the Cart Transform notice on the product settings page (ProductSettings.vue). Wording said it's available on "Shopify Plus plans only."
Can't believe this app is free! It looks great on our store and their support helped us customize it to match our theme in a matter of minutes.
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Developer reply ·
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that the recent tariff and customs documentation requirements have impacted your experience with ShipStation. We understand how essential CUSMA/USMCA support is for merchants, and we completely appreciate why this became a deal breaker for your business. I want to assure you that the ability to upload and manage customs documents is on our product roadmap. While we don’t have a firm ETA to provide yet, our team is actively working toward a solution. We know this functionality is important to many merchants, and your feedback has been invaluable in helping us prioritize it. We’re sorry to lose you as a customer, but we appreciate the time you spent with us. If you ever decide to revisit ShipStation in the future, we’d be happy to help in any way we can.
Honestly awful app. You need to have a background as a developer or hire one to use most of it. Their support was even worse. They offered no help with my issues and eventually became rude after the 2nd email and said word for word that all I needed to know is grade 9 math to write a complex lookup table formula. Their support documentation is just as convoluted and offers nearly no answers. Stay away from these people. I went with Apippa Price Calculator and got immediate friendly support who had me up and running very quickly on a much more user intuitive platform.
