Delamere Design

Took some time and manual work moving legit reviews from Yotpo but got everything working correctly. Outstanding company, great customer service. Answered all my questions

I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable. On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions. The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant. During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve. Additional issues include: Support replies take 24 hours, even for setup-critical questions Help documentation frequently leads to 404 errors There is no self-service path for resolving basic issues This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.

Really impressed with their customer service and the app. I'm just testing the free version for now. Seems to be working as promised. Enola was also extremely helpful as well.

Battles after battles, but Dana did it! Very helpful and friendly (no battles really, just a silly glitch)

great app! works well, staff actually reached out to me to streamline the install. top notch!