SHEER
Hong Kong SAR
Reviews (6)
I've been using this heatmap solution to analyze customer behavior, and the visual clarity of the maps is excellent. What impressed me most is the customer support. Even though I’m currently on the free trial plan, the CS team has been remarkably responsive and helpful. I’m really looking forward to continuing with the platform.
Developer reply ·
Hello friends at SHEER, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀 - Tom @ Propel Commerce
New to BOGOS for Shopify GWP setting, the app is very helpful to skip those limitation of Shopify native functions. And Anne from the Live Chat Team is very supportive to assist my first set up of gift function, answer with patience and fix the problems efficiently. Looking forward to leverage more functions on BOGOS, thank you!
Developer reply ·
Thank you so much for sharing your experience! We’re glad Anne could guide you through your first BOGOS configuration and make the process clearer from the start. We’re excited for you to explore more ways BOGOS can support your Shopify promotions. From BOGOS team with love 💗
Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.
Developer reply ·
Update 9/4/2026: Thank you for your patience throughout this process. We're glad to confirm that all reported issues, including the email notification preview, have now been resolved. We hope the programme is running smoothly for you and your customers. If anything comes up, we're always here. ________________________________ Update 2/12/25: Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched. Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you. _________________________________ Hi SHEER Team, Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected. Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email. We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist. Thank you again for giving us the opportunity to improve. Best regards, Joy Loyalty Team
HORRIBLE APP! we installed it, tried to use it - it changed our pricing, then when we uninstalled it, THE DISCOUNTED PRICES STAYED THE SAME. it changed the coding on our pricing so we were not able to do anything about it!!! DO NOT USE IT unless you want all all your pricing to be messed up with NO support or help to rectify this matter after.
wonderful app + wonderful customer service! Picky story has definitely helped us make our website shopping experience better!
Developer reply ·
Thank you for this great review. Keep growing with PickyStory!
super helpful customer service! It's exactly what we are looking for and we are very satisfied with its performance. The VIP tier program is very useful and very easy to use.
Developer reply ·
We are so glad to hear that you are satisfied with our app and customer service. 😊 If you have any questions or issues along the way, please let us know. Best regards, Kevin
