Glowing Orchid Organics
Canada
Reviews (7)
We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.
I used this app to have sticky carts and make it so customers can quickly add products and see them being added to cart. It works as desired. Support is also responsive.
It's a great app. Lots of valuable data. The customer support is also very timely. My main reason for using it was to figure out LTV. Maybe some info sections explaining how certain things are calculated would be helpful. Cheers.
Great app, great customer service. It really gets you more reviews and is professional. I will be upgrading to the paid plan soon after I get more website traffic. The customer service really is top-notch!
I am using both the Coin currency conversion and Inifinite options from ShopPad and the customer service is fast and efficient. Matt helped move the location of the currency selector, and at the same time noticed a formatting issue with Infinite Options and fixed that for me. Great apps.
I am using both the Coin currency conversion and Inifinite options from ShopPad and the customer service is fast and efficient. Matt helped move the location of the currency selector, and at the same time noticed a formatting issue with Infinite Options and fixed that for me. Great apps
The support is the best I've experienced so far. Very helpful, and I am excited to try out the app tomorrow but so far it looks promising
