Balance Factor

Just installed the app, so far so good! Had an issue that needed supports assistance with, and they very quick to jump in and help out. Everything seems easy to setup and navigate. Happy to have made the switch.

Amazing Review App - A Must-Have for Shopify Stores! The setup was super easy, and the app seamlessly integrates with my Shopify store. I love how customizable the review requests are, allowing me to gather valuable customer feedback while keeping everything on-brand. Great pricing! A must-have tool!

This app has been a game changer when it comes to contacting our customers with out stock notifications. Customers really love the option to choose their preferred method of being notified between SMS or email. On top of that, customer support is quick and very reliable. GREAT APP!

Worst support service I've encountered yet - 2nd day after installing the app and we received several customer complaints that products were showing in stock for individual purchase, but showing "sold out" when trying to sign up for subscription. We researched the apps help center and came across the topic clearly listing this tends to happen frequently. Why is the checkout showing products are out of stock when they are in stock? This is normally a tell-tale sign that your cart is misdirecting to the Shopify checkout. If this occurs, please reach out to the ReCharge support team. We tried to reach out to the support team several times to resolve the issue and have had zero success - a day and a half later someone finally responded, but was so quick to brush it off like the app was working properly and responded with: "However it is very strange - I cannot recreate this!" After sending in several screenshots the contact finally replied with: "I was able to recreate this - thank you! I'm going to escalate this to my Tier 2 team, who will be able to dig into this a bit more." It has been two days and we still have not heard back. Our customers were excited for this feature, but unfortunately we cant get it to work.

This app is imperative to have! I was skeptical about the app at first - thought it would be just an additional expense for another app hardly used. So glad we ended up going froward with it - we recently incorporated another app which completely wiped out everything once their developers went live with it, within a matter of minutes everything was restored thanks to Rewind. Highly recommend!

Loving the app and all its features. Customer service is by far the best app support team I've worked with! Their response time and efficiency is second to none.