Ellaé Lisqué
United States
Reviews (4)
Their team is incredibly accommodating, collaborative, and truly cares about helping brands succeed. They made setup easy, listened to our needs, and consistently deliver great support. If you value top-tier customer service and a team that feels like an extension of your brand, LiveRecover is the one.
It took me a minute to get my SKUS connected/synced but once they were the app was so easy to use. It is definitely a time saver and updates my Shopify store in real time which is appreciated!
Developer reply ·
Thank you for sharing your experience with us! We're glad to hear that while it took a bit to get your SKUs connected, the ease of use and real-time updates have been valuable to you. We understand the initial setup can sometimes be a bit tricky, but we're here to save you time and streamline your processes. If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We're here to help and improve your experience!
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Developer reply ·
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Nitish Batra Team AfterShip
