SubtlyPrints
United Kingdom
Reviews (5)
Used for years but recently have had very poor quality frames and lack of accountability with the issues and refusing to package better as “other people don’t have this issue”… Also have experienced a lack of accountability for their system errors and issuing refunds for damaged or poor quality orders. A great shame as they have a good customer service team and good pricing but just starting to not be worth it.
Developer reply ·
We really appreciate your custom for so many year and are sorry you've recently had some bad experiences with the frames. Despite not hearing this complaint often we are actively working on improved packaging that should be launched next month. We appreciate the comments about the support and pricing and hope that this delivery improvement gets you back to the service your customers expect.
We switched to Artelo for easier, cost effective and high quality prints which is exactly what we got. Artelo have allowed up to up our quality but also keep more profit. They have super customer service from Daniella and a super simple ordering system. Highly highly recommend them to anyone.
Always quick to reply and easy to speak to. big shout out to Faissal for always being quick and helpful without any faff!
This app is ideal for my business having custom made items. It means my customers can see clearly how they need to provide their personalisation for me. Easy for many types of listings and always looking good with lots of personal touches to fit my store. Lich, Mari, Violette and Anne have all been super super friendly helpful and attentive when i have had any questions or issues. Highly recommend this app for its communication, design and atmosphere :)
Developer reply ·
Thank you so much for sharing such a thoughtful 5-star review! We’re truly delighted to hear that Easify Product Options has been a great fit for your business and has made it easier for your customers to provide their personalization details. It’s wonderful to know the app is helping your listings look great while keeping the setup simple and tailored to your store’s style. We’re also so grateful for your kind words about our support team—Lich, Mari, Violette, and Anne will be so happy to know that their friendliness and attentiveness have made a positive impact. Providing clear communication and a welcoming atmosphere is something we care deeply about, so your feedback means the world to us. Thank you again for your recommendation and for trusting us to support your store. We’re always here for you 24/7 and excited to continue helping your business grow! Best regards, Easify Team.
