Hello.LA.Girl
United States
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Reviews (9)
I really appreciate the customer support for the plugin. They were very helpful, responsive, and solved my issues quickly. Great service!
Excellent service. The technical team is very professional and able to provide customized solutions.
very good. good customer service
The customer service is excellent. They handled all my issues very promptly and efficiently.
Developer reply ·
Thank you very much for sharing the great feedback with us!!! We are happy to see that our app match your need and you are happy with our app & service!!!! For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.
We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.
Developer reply ·
Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money. We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email. I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this. Regards, Hannes Bez | Director of Customer Experience
Really great APP, it is amazing you can find every possiblity and multy-opitions you may need..., top high recommend!!!
Developer reply ·
Hi Hello.LA.Girl, We appreciate you taking the time to leave us such amazing feedback! We could not be happier that you are seeing the advantages of using the app and that it adds more value to your business. Thank you for your trust in our app. We are available to you whenever you give us a ping. Cheers!
It is the first time I use ONE, it is really amazing and definetly i will recommend to my friends... to be remind... Thank you Rosy, your service relly impressive, appreciate so much of your efforts~~
Great customer service - the help I received was invaluable! Great way to quickly sync inventory Shopify shop to Etsy
Developer reply ·
Thank you for your wonderful review/feedback. Providing the best possible service to our clients is our top priority. And we're super happy that you found our customer service team helpful for you. You can always reach out to us whenever you have any questions or feedbacks for us and we'll reply as soon as possible.
