WHACK Sports
Australia
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Reviews (4)
Beware — Billing Without Delivery & Concerning Unethical Business Practices We selected Upnova after being assured multiple times that billing would only begin once the app was properly set up and live on our store. That never happened. The app was never active, never processed a single order with proper set-up, and remained incomplete — yet we were charged USD$500 per month for 3 months (over $1,500 total) for no delivered value. When we raised this, the company — including CEO Son Chu — defended the charges. In our experience, the approach felt deceptive and lacking in basic business ethics. Instead of owning the issue or fixing the setup, they insisted on billing for a product that was never usable. If you run an ethical and honest business, and care about transparency and integrity matter to your business, we strongly recommend thinking twice before installing Upnova. There are many Shopify apps that deliver real value — not invoices for unfinished promises and running an unethical practice.
Developer reply ·
We delivered a custom setup exactly as requested, communicating with you multiple times throughout the process — including reminders about your trial and cancellation policy. Despite our repeated outreach, you did not respond during or after the customization period. After several weeks of dedicated work from our team, you were unresponsive for over a month and later requested a full refund without providing any reason or feedback regarding the setup you had approved. Our money-back guarantee and service terms were clearly communicated in our meetings and through email correspondence. Your statement that “billing would only begin once the app was properly set up and live on our store” is inaccurate. At no point in our recorded meetings or written communication did we make such a commitment. All agreements and expectations were transparent from the start.
If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.
Developer reply ·
Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention. I understand your first issue is with limited support and only being able to chat. I am happy to share that our Retail team is available to call 24/7 directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. Any staff member with access to the POS app can call us for immediate assistance at any time! Along with this, I understand your difficulties with transitioning from a long-standing POS provider and am happy to provide your other points of feedback to our developers to improve those areas. If you’d like to discuss these further with our team, please contact us through the app as mentioned previously, or through https://help.shopify.com. - Rick, Shopify Support
Very happy with the service they provide. Easy to install and maintain. We highly recommend it for all retailers.
Countdown Timer Ultimate adds urgency to sales and promotions, with customizable designs and mobile compatibility. Highly recommended!
