Jolie Femme Fashion Store
Hong Kong SAR
Reviews (3)
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
Even I have uninstall the app, the button (which is not functional anymore) still keep appearing on the website, don't know how to get rid of it!
Developer reply ·
We are sad to see a 1-star rating as we can easily help you remove the button or you can do it yourself with this doc: https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website We are just an email away if you need us!
99% of the barcodes printed with the app can't be recognized by the barcode scanner. No wonder it's a 1 star app....
Developer reply ·
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! For the quality of the label not being able to be scanned, you are able to increase the quality in your printer settings. We recommend increase the quality to 300 x 600 DPI and there is a help guide on how to achieve that here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app. Hope to connect soon! - Alex, Shopify Support
