TROVERR Australia
Australia
Reviews (6)
For the last 6 weeks (admittedly including the break over Xmas/new year), PayPal has been unable to solve a problem of the wrong 4-payment calculations showing on my website when Pay in 4 is activated. I had a call and the problem was clear. Week later another call but the person coming to that call still had no solution. It really shouldn't be this difficult.
Amazing support just when I needed it. So easy to set up unlike another app I almost tried. Works even better than I thought! Great job!
This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.
Developer reply ·
Sorry to hear the frustration here - as per conversations we are doing our best to work within the limitations of Shopify for digital products. Most stores ask their 3pl to work with those limitations. Glad we got to a solution in the end that wasn't ideal but still got as close as we could.
Great app that saves me time every day, with great support from the team too.
I’m very happy to have switched to your app. Great functionality and support have been amazing. Really appreciate. As a small business owner wearing many hats, often multiple ones at the same time, this kind of support can make a massive difference in time of need. Yesterday, because of stock issues, I had to prepare different pre-order messages in such a hurry before heading to the airport and credit to Pam who was fantastic. Keep up the great work.
I'm not a fan of chat support usually, but this support team does it better than any other I've come across. It's not like Shopify support these days, where you can be 45 mins into the chat and still no solution. Judgeme support has been very impressive and at times solving the problem for you, rather than telling the user how to do it. Hats off to the team. Appreciate the help over the last few days. Really.
