Kratom World
Czechia
Reviews (6)
App does not allow us to do export of our data that we need to apply to our other store. Support is not able or willing to help us do this export and import for us, therefore we need to do everything manually. Thank you for sharing your feedback. We’re truly sorry for the frustration and extra manual work this caused. Unfortunately, Shopify uses different variant IDs for each store, and because our app depends on those IDs, settings cannot be transferred automatically between stores. We understand how disappointing this was, especially when you were hoping for a simpler solution. If there had been a reliable way for us to do this for you, we would have gladly helped. We truly appreciate that you used our app for a long time, and we’re sorry we could not provide the outcome you needed in this case.
App does not allow us to do export of our data that we need to apply to our other store. Support is not able or willing to help us do this export and import for us, therefore we need to do everything manually.
App not working correctly, the support is not answering. Do not recommend.
Developer reply ·
Dear Jaroslav, I want to start by saying I’m truly sorry for the delay in my response and for not keeping you updated sooner. That was completely my mistake, and I understand how frustrating this must have been for you. We received your request last week and discussed it with the team right away. The current reorder suggestions use the same min and max inventory levels for all products, but we’re updating it to suggest reorder quantities based on each product’s specific settings. We’re working hard to complete this update, and I promise it will be ready by the end of this week. I can’t apologize enough for letting you down, and I really hope you’ll give us another chance to deliver the solution you need. Please don’t hesitate to reach out if you have any questions or concerns—I’m here to help. Thank you for your understanding.
Great app and support, support helped with set up of the different rules and all is working well, reccommend.
Developer reply ·
Thank you so much for this 5-star review. We really appreciate you being a user and helping to share the word about us. We’re here for you anytime.
Aplikace čerpá obrovské množství API požadavků a je nutné si kvůli této skutečnosti platit nejdražší tarif Fakturoidu. Prosíme vývojáře o vysvětlení, jak tomuto předejít.
We paid for this app and it doesn't work well. We asked for technical support, but we didn't get any response for looong time.
Developer reply ·
We’re very sorry that the installation process and support experience fell so far short of expectations. The app has since been acquired and is now under new management. We have updated and simplified the installation workflow and made significant improvements to customer support. We understand why you were frustrated, and we would appreciate the opportunity to provide a much better experience. If you’re willing to try the app again, please contact our support team and we’ll personally help ensure it is installed and working correctly.
