TheraPunktur
Austria
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Reviews (4)
I am not very happy with this app at all. GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing. Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later. How can this be solved?
Developer reply ·
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666 Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
I am a bit worried about the rights this app might have regarding data protection/sharing. If I understand this correctly, this app can use all store data, that flows through this API Google Analytics GA4 stream for their business and also give/sell it to 3rd parties. This would mean, by using this app customers agree that Fueled can use customers shop data and customers, customer data for their own purpose. If so, this would be a huge deal. This could then affect customers very negatively, if this data goes into wrong hands. And even create competitors. Please correct me if I understood something wrong. Thank you.
Developer reply ·
Thank you for reaching out. But that isn't the case. We are an attribution app that simply passes the data to Google Analytics 4. We integrate with Shopify's Privacy API so that merchants who leverage a cookie consent app can respect a shopper's decision to opt out. We certainly don't monetize any of this data in any way. That would be both unethical and a violation of Shopify's terms of use. We just help merchants send these attribution events to Google. (Moreover, Google Analytic's Measurement API and GTag won't accept personally identifiable information.) Privacy is absolutely critical. I'm happy to say that your concern isn't an issue for the merchants who leverage our app.
I am absolutely not happy with the Customer Service. Every time I need something, they cannot solve it properly, or while building in labels on the cart, they break things again in the cart. They fix 1 label and ask: " is it okay now?" but then they break something else" and this continues for hours in the chat. When they get annoyed or do not know how to solve it, they just dissappear from the chat and leave it half done! Today I am in the chat for 3 hours for a simple text label. I also let my programmer work to create a selector Id on the cart page, so the team of this app can work faster. But no one is replying me here and they did half of the work and broke half on the cart and just left the online version of the shop like this for 3 hours now. And still no solution. I use this app for almost 1 year now. It is doing what it should (basics), but not more than this and if you need a bit of adjustment, or if you wish to make it a bit smarter or a bit more beautiful. noone can help you and they will tell you, this functions are not available. Last time, I asked for help a few months ago, the exact same thing happened. They broke objects in the cart with css, and left. I needed to get my developer here and pay him to sit and fix it again. In general the app is not the best but it is okay for the price, but I really dont know why this service cant be improved.
Great support. They help you with coding also, if you cannot manage something. Touqir was very helpful. Best, Martin
Developer reply ·
Hi Martin, Thank you so much for your generous review. I am truly happy that I was able to help you with your alignment issue. Your feedback really motivates us to work hard and efficiently for every customer :) Please do not hesitate to contact us, we are 24/7 available to help you. Touqir | PageFly Team
